Monitoring Lead – Detection, Analysis & Coordination
Listed on 2026-11-04
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IT/Tech
IT Support
Location: New York
Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Benefits: No benefits provided
Job Overview
We are looking for a skilled Monitoring Lead - Detection, Analysis & Coordination to oversee regional digital employee experience monitoring, proactively identify potential issues, and coordinate effective remediation.
The ideal candidate will have a strong End-User Computing (EUC) background, hands-on experience with Nexthink, and the ability to analyze endpoint performance data, identify trends, and drive proactive resolution.
Key Responsibilities
- Monitor Nexthink dashboards, alerts, and campaigns throughout the regional shift.
- Identify early warning signs related to CPU, memory, disk utilization, application crashes, and device boot times.
- Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
- Initiate proactive remediation through automation, targeted user actions, and evidence-based escalations.
- Serve as the regional escalation point for the Service Desk and Workplace Technology (WT) Engineering teams.
- Own regional digital employee experience health reports and trend analysis.
- Identify recurring endpoint performance issues and recommend preventive measures.
- Coordinate with relevant technical teams to improve end-user experience and overall device health.
Required Skills & Qualifications
- Strong experience in End-User Computing (EUC) and endpoint monitoring.
- Hands-on experience with Nexthink dashboards, Finder, alerts, and analytics.
- Experience supporting Windows, macOS, and Virtual Desktop Infrastructure (VDI) environments.
- Strong analytical skills, including root cause analysis, pattern recognition, and trend identification.
- Experience with incident management, technical escalations, and proactive remediation.
- Excellent communication, coordination, and problem-solving skills.
- Ability to remain calm under pressure and manage regional operational priorities effectively.
- Full-time engagement as a 1099 Independent Contractor
. - Onsite position based in New York.
- No employee benefits are provided.
Interested candidates are invited to send their resumes to:
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