Junior Help Desk Support Specialist

Trans Perfect was founded with a mission to help the world's businesses navigate the global marketplace.

Today, we have grown to be an industry leader organization by helping clients globalize their business no

matter what service they might need. Trans Perfect provides a full array of language and business support

services, including translation, multicultural marketing, website globalization, legal support, and any kind of

technology solution.

We are seeking an energetic individual to work full-time in our NYC office as a Helpdesk Support Specialist.

This is an experienced professional position for someone with 3+ years of experience with a chance to be

exposed to an enterprise computing environment. The qualified candidate should have good technical

troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Providing exceptional IT Services to Trans Perfect employees

Installing and supporting Windows and Mac-based hardware and software (including peripheral

devices such as printers and USB devices)

Responding to support requests daily

Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a

variety of end users

Documenting and maintaining an inventory of all computing equipment including PCs, monitors,

printers, scanners, and other peripheral equipment

Creative thinker – You are curious and unafraid to ask questions

Hard worker – You are industrious and diligent in everything you do

Innovator – You are willing to initiate changes and introduce new ideas

Minimum Bachelor’s degree

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)

Knowledge of Mac OS X

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

Knowledge of Virus and Spyware removal techniques

Ability to quickly diagnose and fix problems

Ability to open a computer and replace defective components

Ability to work in a team-oriented, collaborative environment

Exceptional written, oral and interpersonal communication skills

Exceptional customer service orientation

Must be detail-oriented

For more than 30 years, Trans Perfect has honed a culture where all kinds of ideas are shared and new

ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are

intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe

that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k

matching, membership to child-care providers, and other Trans Perks. You even get your birthday off because

let's face it, we're stoked that you were born.

Trans Perfect provides equal employment opportunity to all individuals regardless of their race, color, creed,

religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic

protected by state, federal, or local law. For more information on the Trans Perfect Family of Companies,

please visit our website at