Technology Operations Coordinator

Description

Technology Operations Coordinator

Department: Carpenters Training Center

Reports To: Information Technology Department

Salary Range: $80,000 - $90,000

FLSA Status: Exempt

Work Location: 395 Hudson St., 2nd Floor, New York, NY 10014

Schedule: Fully on-site, five days per week; not eligible for remote or hybrid work

The NYC Carpenters Training Center is one of the premier apprenticeship and workforce development programs in the country, serving apprentices, journey persons, instructors, and industry partners throughout New York City.

The Technology Operations Coordinator is a member of the broader Information Technology Department and plays a key role in supporting and advancing the Training Center's technology, data, communications, digital learning, and operational improvement initiatives. The position manages digital platforms, supports technology-enabled business processes, develops reporting and analytics, coordinates technology projects, and helps improve the experience of students, instructors, and staff.

Working within the Information Technology Department and in close partnership with Training Center leadership, administrative teams, instructors, and technology partners, the Coordinator translates technology and information into practical solutions that improve efficiency, communication, service delivery, and educational outcomes. The role supports enterprise technology standards and priorities while addressing the Training Center's operational and instructional needs.

• Manage and maintain the Training Center website and related digital platforms; keep content accurate and current; monitor website performance, user activity, traffic, engagement, and online registration processes; and identify opportunities to improve the user experience.

• Manage digital communications across email, text messaging, website updates, social media, and other channels; develop and schedule content; monitor communication analytics; and support outreach to apprentices, journey persons, instructors, staff, and industry partners.

• Maintain and improve data quality across systems; develop reports, dashboards, and operational analytics; support performance metrics and key performance indicator tracking; and translate data into useful information for operational decision-making.

• Serve as an on-site technology resource for Training Center staff and students within the broader Information Technology Department; provide support and training for administrative and educational systems; assist with digital records and communications platforms; support application administration and user access management; and coordinate with IT colleagues, technology vendors, and partners as needed.

• Identify opportunities to improve business processes through technology and automation; coordinate technology projects with the Information Technology Department, Training Center departments, and external vendors; support technology needs for major events, programs, and special initiatives; and develop clear procedures, documentation, and user guides.

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a closely related technical field.
• Two or more years of experience supporting technology, digital platforms, business applications, operations, data and reporting, or a related area.
• Experience managing or supporting websites, content management systems, digital platforms, business applications, or comparable technology systems.
• Demonstrated ability to learn, administer, and support new technology systems and translate operational needs into practical technology solutions.
• Strong written and verbal communication skills, including the ability to explain technology clearly to a range of users.
• Strong organizational, analytical, problem-solving, and project-management skills, with the ability to coordinate multiple priorities and meet deadlines.

• Familiarity with HTML/CSS, SQL, JavaScript, reporting and dashboard tools, automation, or similar technologies. Advanced programming experience is not required.
• Experience with CRM, learning management, student information, or similar business systems.
• Experience with social media management platforms, digital marketing tools, or multichannel…