Business Analytics Grp Manager SVP

Job Req :

Location(s):
Bengaluru, Karnataka, India

Job Type: On-Site/Resident

Posted:
Oct. 19, 2026

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Business Analytics Group Manager – Consumer Cards & Customer Analytics

Experience: 14–18 Years
Industry: Banking / Financial Services
Location: India

Job Summary

We are seeking an experienced Business Analytics Group Manager to lead analytics strategy, customer insights, and business performance initiatives for partnership Cards business. This role requires a strong leader with expertise in Business Analytics, Product Analytics, Customer Behavior Analytics, Marketing Analytics, and Revenue Management within the Banking and Financial Services domain. The successful candidate will drive data-driven decision-making, develop innovative analytical solutions, lead high-performing teams, and partner with senior stakeholders to deliver measurable business outcomes across consumer and commercial Credit Card, Co-brand, and Private Label portfolios.

This leader will be accountable for translating advanced analytics into actionable business strategies that deliver substantial revenue growth through compelling leadership while fostering a culture of innovation, collaboration, and operational excellence across the organization.

Key Responsibilities

Strategic Business Analytics

• Develop and implement analytical frameworks to solve complex business challenges.
• Generate actionable insights through advanced analysis of customer behavior, portfolio performance, and market trends.
• Drive strategic recommendations to improve business performance, customer engagement, and revenue growth.
• Translate analytical findings into impactful business stories for senior leadership.

Customer & Product Analytics

• Lead analytics initiatives across Credit Cards, Co-brand, and Private Label products.
• Analyze customer acquisition, engagement, spending behavior, retention, and profitability.
• Provide data-driven recommendations to optimize customer lifecycle management.
• Partner with Product and Marketing teams to improve campaign effectiveness and portfolio growth.

Marketing & Revenue Analytics

• Drive Marketing Analytics initiatives to evaluate campaign performance and customer response.
• Identify opportunities for revenue growth and portfolio optimization.
• Develop customer segmentation and targeting strategies using analytical insights.
• Measure performance of acquisition, activation, and retention programs.

Leadership & Team Development

• Lead and mentor a team of analytics professionals.
• Establish best practices for analytical methodologies, reporting, and quality control.
• Build a culture of innovation, collaboration, and continuous learning.
• Manage hiring, coaching, performance management, and succession planning.

Innovation & Advanced Analytics

• Promote the use of Artificial Intelligence and advanced analytical techniques to transform business decision-making.
• Drive adoption of new tools, technologies, and analytical methodologies.
• Identify automation opportunities and improve analytical efficiency.

Stakeholder Management

• Partner with senior business leaders and cross-functional teams to drive common business goals.
• Serve as a trusted advisor by providing data-driven recommendations and strategic guidance.
• Influence key decisions through compelling storytelling and executive presentations.

Risk & Governance

• Assess and manage business risks associated with analytical recommendations.
• Ensure compliance with regulatory requirements, internal…