QA​/Business Process Analyst – Emphasys & HDS

Columbia, United States | Posted on 11/02/2026

QA / Business Process Analyst – Emphasys & HDS

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Fully Onsite (8:00 AM to 5:00 PM, Monday – Friday, 40 hours/week)

Candidate must be a CURRENT SC resident. No relocation allowed.

Contract Duration

12 Months

Interview Type

Onsite

The candidate will have to be on an InnosoftW
2.

At least 6 months of valid work authorization

Tentative Start Date

12/04/2026

Deadline

11/08/2026

This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation within an internal business program area. Position will interface with the project manager,project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes couldbe made to the software to meet or substantially improve the program area functionality.

This position will assist the internal staff using the productin mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications.

This position will beworking with software vendors and internal staff to recommend improvements to business processes, procedures and software functionality.

• Business Process – Software mapping
• Business Process Review, Propose business Process and procedure improvements
• Enterprise Software Review, Quality Assurance analysis
• Working withstaff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets
• Propose enterprise Software Improvements and modifications
• Liaison between agency project manager, software vendor, agency program area staff
• Provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software
• Provide documentation and training for any recommended changes to business processes

• Degree in computer science or a related field, or equivalent practical experience.

• 6+ Years of Experience as a Quality Analyst
• 3+ Years of State Government Experience
• 3+ Years of Experience with Emphasys
• 3+ Years of Experience with HDS
• 6+ Years of Experience with Data Mapping
• 6+ Years of Experience with Business Process Testing & Improvement
• 6+ Years of Experience with Process & Procedure Documentation
• 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

• Experience with End User Support

• Oral and written communication skills
• Analytical thinking and problem solving
• Detail oriented, accurate and Organized
• Knowledge ofbusiness structure
• Stakeholder analysis and reporting
• Problem solving and attention to detail
• Customer service and assessing customer support needs
• Ability tolearn new software/hardware and troubleshooting
• Organization and documentation
• Identifying process improvements
• Prioritizing and scheduling
• Clear and concise email and reports
• Work independently while following established procedures and guidelines

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.