Commercial Customer Success Manager Job New York New York USA,IT/Tech

Location: New York

We’re looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team
This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives
Strategic Account Management:
Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts
Analytics Expertise:
Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing’s platform. Help them understand their data and gain actionable insights
NDR Growth:
Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support
Customer Advocacy:
Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
Success Plans:
Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with the customer’s business goals and objectives
Educational Initiatives:
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base

Benefits

Competitive pay:
Competitive salaries aligned with market rates—because we value your experience and contributions.
Flexible

Schedule:

Work in the way that suits you—Sigma supports flexibility in how and when you work best.
Health, Dental & Vision Insurance:
Comprehensive health, dental, and vision coverage for you and your dependents.
401(k) Plan:
Plan for your future with our 401(k) offering.
Bi-annual Hackathons:
Make, create, innovate—hack alongside peers twice a year.
Unlimited Time Off:
Recharge when you need—no limits on vacation days.
Health & Wellness:
Support for your overall well-being. We offer Carrot Pro, Wellhub+, Rightway, and One Medical.
Parental Leave:
Paid leave to welcome new family members.
Unagi Scooters:
Zip to work on us with Unagi scooter benefits provided for free!
Daily Lunches, Office Snacks, Coffee:
Good vibes and great taste—lunch provided daily through Door Dash, unlimited snacks, coffee, tea, Celsius, and more!
Professional Development & Career Growth:
Clear career progression paths and room to grow into leadership, Support for conferences, L&D, and career growth.
Commuter benefits
Lunch reimbursement
Pension with 3% match

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
Startup experience
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
Strong analytical skills with a proven ability to solve complex problems using data
Experience implementing production business intelligence solutions
ETL experience
4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, Big Query)