User Systems Support Analyst

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.

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Aerosoles Footwear is seeking a detail-oriented, process-driven User Systems Support Analyst to join our New York operations team. In this role, you will be the central operational anchor responsible for bridging the gap between our supply chain, production, sales channels (D2C, wholesale, dropship), and our core ERP system, Infor M3.

You will troubleshoot and resolve day-to-day operational bottlenecks, audit master data integrity, and enforce cross-functional standard operating procedures (SOPs). The ideal candidate possesses a deep understanding of footwear/apparel supply chains, inventory accounting, dropship/EDI integrations, and hands-on functional experience in Infor M3.

• Oversee and audit critical master data setups in Infor M3, including Fineline/subclass configurations, HTS codes, NRF code uploads, and vendor duty/freight parameter tables.
• Prevent purchase order (PO) failures and calculation errors by ensuring new products and vendors are correctly set up prior to transactional execution.
• Collaborate with production and finance teams to ensure accuracy in inventory valuation, landed cost calculations, and UPC mapping for major accounts (e.g., Macy's, DSW, Amazon).

• Act as the primary operational escalation point to resolve process vs. system ambiguities across D2C, wholesale, and dropship channels.
• Develop, document, and train internal teams on clear operational workflows—eliminating recurring errors regarding dropship flags, intercompany transactions, and warehouse routing.
• Partner with production and sales teams ahead of new channel launches (e.g., Walmart Vendor Fulfillment, partner dropship programs like Allbirds/AXNY) to ensure operational readiness before go-live.

• Investigate and remediate inventory discrepancies (e.g., 846 inventory error reports, incorrect dropship style flags).
• Diagnose whether supply chain friction stems from a system glitch or a procedural user error, correcting the root cause rather than just treating symptoms.
• Reduce ad-hoc escalations to senior leadership by serving as the first line of defense for operational questions.

• Develop a strong understanding of core business processes and how they are executed in Infor M3.
• Work closely with business users to understand operational requirements and resolve process-related issues.
• Identify gaps in user knowledge, system configuration, or established procedures that contribute to recurring problems.
• Collaborate with IT, functional teams, and business stakeholders to improve system reliability and user experience.

• Experience:
  
  3 to 5 years of experience in supply chain operations, ERP data management, or inventory control—preferably within the footwear,…