Junior Desktop Support Technician

Junior Desktop Support Technician### Junior Desktop Support Technician Apply:
Brown Rd:
Full time:
Posted 2 Days Ago:
JR1023#
** Who We Are
** Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

How We Work:
* East Coast Alignment:
Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

Why Join Us?
* Mission-Driven Work:
You are the  bridge  ensuring technology serves health systems and their patients when they need it most.
* Autonomy & Ownership:
We trust you. You’ll lead projects, define success, and manage complexities with total support.
* A Culture of

Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
* Continuous Growth:
We fuel your  restless curiosity  with opportunities to expand your skillset and mentor others.  
** Job Requistion:*
* ** Work Arrangement**:

Onsite  
** Compensation Range:**$24.00 - $30.00 per hour  
** Location and

Schedule:

** This position requires onsite support at a designated home location in Ithaca, NY.

Schedule:

Monday–Friday, 8:00 AM–4:30 PM EST.  The role may require occasional after-hours support based on project needs and ticket volumes, with flexibility to accommodate end-user schedules. Holiday coverage may also be required to support the critical hospital systems and customers we serve.  
*
* The Role:

*
* ** Your Mission:
** As a
** Junior Desktop Support Technician**, you'll deliver exceptional technical support to end users across a healthcare environment, helping ensure they have the tools and technology they need to provide outstanding patient care. Working under the direction of the Desktop Support Manager, you'll troubleshoot software, hardware, and network issues in a call center, remote, and onsite setting.  In this role, you'll communicate technical solutions in a clear, friendly, and professional manner, provide one-on-one user training as needed, maintain inventory and issue tracking records, and contribute to accurate reporting.

You'll collaborate closely with the Desktop Support Supervisor and the broader Desktop Support team to resolve technical issues efficiently while delivering an outstanding customer experience.  
** What You'll Do Day-to-Day:*
* • Identifies, diagnoses, and resolves problems for users of personal computers; including support for software, hardware, network connectivity, internet/intranet access, local and network printers and communicating those solutions.
• Provides one-on-one problem resolution, including follow-up with the end users to ensure that they are satisfied, and the problem is fixed.
• Configures, tags and delivers end user PC’s, software and peripherals; including hardware and applications approved for use by the end user.
• Assists with end user requests for application software access by communicating requests through the ticketing system.
• Provides installation and support of the LAN and remote communications between the personal computer environment and client computer systems.
• Maintains accurate records of all support calls using assigned ticketing software, including documentation of work done, repairs completed and when each service call was opened and completed.
• Schedules personal computer maintenance and upgrades in such a way as to provide for…