AI-Driven Legal Solutions Architect

Who are we?

, we're transforming how law firms and legal professionals harness AI for real-world impact. As part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the

, we specialize in making law firms AI-native through a configurable AI harness designed for the realities of legal work. Achieving that mission takes more than powerful technology: it requires exceptional people who can understand how lawyers work, configure solutions around their needs, and help them realize the immense value AI can create. As part of our collaborative, high-growth team, you'll work side by side with visionary founders at the forefront of AI and legal innovation, shaping both our product and the definition of AI native legal work.

Note:

We believe in being transparent about what it's like to work  a fast-growing startup, we're building and evolving every day. That means not every process, playbook, or framework is already in place, and priorities can shift quickly.

The people who thrive here are comfortable with ambiguity, take ownership, and don't wait for perfect direction. They are resourceful, proactive, and able to "figure it out"—solving problems, creating structure where needed, and helping build the company as they go. If you are good with this then, great! Keep reading to learn more.

Role Overview

This is a client-facing position in which you will work directly with customers and translate their requirements for our Engineering team. As a Legal Engineer, you will own customer relationships and become a trusted partner, taking the time to understand how each customer works, the challenges they face, and where Newcode can have the greatest impact. As the bridge between our customers and Engineering, you will combine legal expertise, product thinking, and customer success skills to ensure our platform solves real-world problems and continues to evolve based on customer needs.

This role is based on-site in Chicago and requires regular travel throughout the United States and periodic travel to Oslo, Norway.

Key Areas:

Drive Legal Innovation

• Partner with law firms, partners, innovation teams, and Engineering to design and deliver AI-powered solutions that solve real legal challenges.

• Design, build, and continuously refine AI-enabled, agentic workflows that align with law firm customers’ goals, and deliver measurable value through address practical use cases automation and process optimization.

• Develop a deep understanding of each customer’s legal workflows, business objectives, and operational challenges, and translate their requirements into scalable solutions, optimized prompts, and practical use cases.

• Document best practices and create reusable playbooks to accelerate future customer implementations.

• Stay on top of the latest AI developments and translate relevant advances into practical solutions for law firm customers.

Own the Customer Journey

• Own customer relationships from onboarding through long-term adoption and success, acting as a trusted strategic advisor who helps customers succeed with AI.

• Lead onboarding sessions, workshops, and pilot programs; establish success metrics; and proactively address adoption challenges to drive use across teams and practice areas.

• Lead regular meetings with clients to understand their priorities, review progress, and align on next steps.

• Partner with Sales to support renewals, identify expansion opportunities, and contribute to long-term customer growth.

• Identify emerging market opportunities and evolving customer needs to help shape Newcode's product strategy.

Drive Adoption & Strategic Enablement

• Serve as the voice of the customer within Newcode by gathering, prioritizing, and communicating customer…