IT Helpdesk Manager - Japanese
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-11-07
Listing for:
Cinter Networks, Inc.
Full Time
position Listed on 2026-11-07
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Job Title:
IT Helpdesk Manager - Working
Location:
NYC - Working style:
Hybrid - Employment Type:
Permanent/Full-time - Salary: DOE (90-110K per yr.) + Full Benefits
- Language:
English & Japanese
IT Support Team Management
- Manage and supervise daily IT support operations.
- Lead, train, and support IT team members.
- Monitor team performance and ensure quality service delivery.
- Improve IT support processes and operational efficiency.
- Coordinate with internal teams and external vendors.
- Handle escalated issues and support team development.
Technical Support
- Provide technical support for hardware, software, and IT systems.
- Troubleshoot and resolve technical issues.
- Assist with system installation, configuration, and maintenance.
- Support IT-related projects and system improvements.
- Provide technical guidance and assistance to end users.
- Maintain IT documentation and support materials.
Qualifications & Skills:
- Experience in IT support or a related technical field.
- Previous supervisory or team leadership experience.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to work independently and collaboratively.
- Proficiency in English;
Japanese language skills
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