Help Desk Support & Automation Specialist

Columbia, United States | Posted on 11/06/2026

Help Desk Support & Automation Specialist

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Onsite

Location:

4900 Broad River Road, Columbia, SC, USA, 29212.

Candidate location:
Candidate MUST be a CURRENT SC resident. No relocation allowed.

Contract Duration

6 Months (possibility of extension or conversion to a permanent role)

Interview Type

1. Virtual

2. Onsite

The candidate will have to be on an InnosoftW
2.

At least 6 months of valid work authorization

Tentative Start Date

11/30/2026

Deadline

11/12/2026

The State of South Carolina is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location in Columbia. The position supports staff in education, medical, and other facility operations.

The specialist will resolve help desk requests,troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely withthe Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.

This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility’s required background screening before starting.

• · Serve as afirst point of contact for help desk requests and rotating call queue coverage.
• · Troubleshootnetwork, endpoint, and user access issues.
• · Perform password resets and assist users with common technical problems.
• · Support staffin education, medical, and facility operations.
• · Record,track, and resolve requests using a ticketing system.
• · Work with theHelp Desk Manager to capture existing processes and operational knowledge.
• · Create and maintain clear SOPs, workflows, and support documentation.
• · Helpcross-train staff and improve consistency in help desk operations.
• · Identify opportunities to automate routine tasks and improve support functionality.
• · Assist with endpoint management as needed.

Education and

Certifications:

• · Bachelor’sdegree or equivalent relevant experience (4 additional years of relevant experience if the candidate has a High School Diploma; 2 additional years of relevant experience if the candidate has an Associate’s Degree).

Required Skills:

• · 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
• · 10+ years ofIT troubleshooting, help desk, and/or technical support experience.
• · Experience with network-to-endpoint issues.

Preferred

Skills:

• · Experience with Power Shell, Power Automate, or the Microsoft Power Platform.
• · Experience developing AI-enabled workflows or other automation.
• · Endpoint management experience.
• · Microsoft Intune experience.

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.