Information Technology Account Manager

Techworks Consulting is an award-winning Managed Service Provider (MSP) recognized as one of the best places to work on Long Island. We’re looking for an Information Technology Account Manager to serve as a trusted advisor and strategic partner for our clients.

This is a hands-on, client-facing role focused on building relationships, understanding client needs, coordinating internal resources, and driving issues toward resolution. You won’t need to fix every technical issue—you’ll connect the right people, communicate clearly, and make sure nothing falls through the cracks.

• Serve as the primary point of contact and trusted advisor for assigned clients
• Build strong, long-term relationships with key stakeholders
• Learn each client’s business, goals, priorities, and technology environment
• Conduct regular client check-ins, QBRs, and strategic planning conversations
• Proactively communicate with clients and keep them informed
• Identify risks, gaps, and opportunities within client environments
• Recommend technology improvements, upgrades, and services when appropriate
• Partner with service desk, engineering, and project teams
• Coordinate projects and service delivery to ensure expectations are met
• Track open items and proactively address anything falling behind
• Identify account growth opportunities based on genuine client needs

• 2+ years of experience in Technical Account Management, Account Management, Customer Success, Client Services, or a similar IT-focused role
• MSP or IT services experience strongly preferred
• Understanding of common SMB IT environments and technologies
• Strong communication, relationship-building, and organizational skills
• Ability to manage multiple accounts, priorities, and stakeholders
• Strong problem-solving skills and a proactive mindset
• Comfortable discussing technology with technical and non-technical audiences
• Ability to recognize technology or service opportunities that benefit clients
• Willingness to participate in occasional after-hours support during critical incidents or projects

The ideal candidate understands technology well enough to have meaningful conversations without spending their day buried in technical tickets. You should be naturally curious, ask questions, understand the why behind client challenges, and work effectively with engineers to turn technical recommendations into solutions clients understand.

• Health and dental insurance
• 401(k)
• Paid time off and holidays
• Professional growth and advancement opportunities
• Exposure to a wide variety of SMB environments and technologies
• Collaborative team environment
• Opportunity to directly impact client relationships and business outcomes

If you’re relationship-driven, curious about technology, organized, and enjoy solving problems and taking ownership, we’d love to hear from you.