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Customer-Centric Help Desk Technician; Tier 1

Job in New York, New York County, New York, 10261, USA
Listing for: Institute for Community Living Inc.
Full Time position Listed on 2026-11-13
Job specializations:
Salary/Wage Range or Industry Benchmark: 42000 - 52000 USD Yearly USD 42000.00 52000.00 YEAR

Job Description & How to Apply Below

Position: Customer-Centric Help Desk Technician (Tier 1/2)
Location: New York

The Help Desk Technician at Institute for Community Living Inc. provides Tier 1 and 2 support by phone, in person, and through remote tools to staff across the New York City area. You will follow procedures to resolve requests and provision IT equipment for staff.

You will perform standard Active Directory management tasks, maintain asset records, and participate in an on-call after-hours rotation while staying current with technology trends and collaborating with a team.

We are currently recruiting a Customer-Centric Help Desk Technician (Tier 1/2) for our team in New York, NY, United States.

The advertised compensation is 42.000 - 52.000.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Customer-Centric Help Desk Technician (Tier 1/2) role in the description above.

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