Analyst Operations Strategy

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The Operations Strategy & Data Analysis team partners with Jet Blue’s operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across Jet Blue’s network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks.

The Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess strong problem-solving capabilities, good quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders.

Strong interpersonal skills and the ability to influence without authority across teams are essential. Finally, at Jet Blue we take our mission to Inspire Humanity
very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun.

• Analyze Jet Blue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
• Analyze complex datasets and underlying business processes to frame analytical problems, develop and validate appropriate models, and translate findings into actionable recommendations. Apply process mapping, statistical analysis, and modeling techniques, such as regression, time series forecasting, traditional machine learning, recent advancements in artificial intelligence technique, as appropriate, to the business problem
• Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
• Analyze and propose strategy for Jet Blue operational reliability
• Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
• Actively review Jet Blue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
• Perform ad hoc operability-related projects in support of senior leadership
• Build relationships with operational partners across the system
• Support other teams including all operational divisions, Airline Planning and Finance
• Other duties as assigned

• Bachelor’s degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Two (2) years of analytical experience with proven ability to reconcile, compare, evaluate and analyze data
• Familiar with database querying (e.g., Structured Query Language (SQL)) and/or high-level programming language(s) (such as Python, or R)
• Experience with data visualization tools (e.g. Tableau, Spotfire, PowerBI)
• Proficiency with Microsoft Excel and Power Point
• Good data analysis and problem-solving skills with a positive, “can-do” attitude
• Good written and interpersonal skills
• Available for occasional overnight travel (10%)
• Must pass pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not…