Senior Analyst System Operations Strategy & Analytics

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Location:

Long Island City, NY, US, 11101

Category:
Operations

Position Summary:

The System Operations Strategy and Analytics Senior Analyst primarily provides expert operational support to the Jet Blue System Operations Center (SOC), enhancing data-driven decision-making and continuous improvement initiatives. This role leverages data and technology to support Jet Blue’s overall operational excellence and system efficiency to address challenges faced by the SOC. The position bridges the Operations and Planning teams, fostering collaboration to streamline processes, implement scalable solutions, enhance decision-making, and support a more resilient schedule.

The Analyst reports to the Manager, Operations Strategy, and has a direct supporting relationship with the Director, System Operations Strategy & Continuous Improvement.

• Analyze Jet Blue's operational performance and assess constraints that impact efficiency.
• Lead the development and adoption of capabilities, dashboards, and decision-support tools to enhance operational efficiency in the SOC and the broader Jet Blue operation.
• Partner with and liaise between operating groups to leverage data, machine learning, and advanced analytics to help align tactical execution and strategic objectives.
• Act as a key liaison between operational teams and data experts, applying a holistic view to develop and implement policies, strategies, processes, and technologies that address large-scale challenges while aligning with operational reliability and efficiency goals.
• Determine strategies, including data-driven recommendations, models, and analytical frameworks, that inform tactical and strategic planning for Jet Blue's operational reliability across multiple teams.
• Conduct reviews and analyses to support SOC in identifying root causes and quantifying operational impacts while building a smarter and more resilient schedule.
• Lead Weekly Operations Reviews and continuous improvement efforts.
• Provide subject matter expertise in operational data, partnering with SOC, Enterprise Planning, IT Products, IT Data, and other stakeholders to ingest and develop insights and support data-driven decision-making from various data sources.
• Other duties as assigned.

Minimum

Experience and Qualifications:

• Bachelor’s degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Three (3) years of quantitative and analytical experience.
• Proficiency in database querying (e.g., SQL), high-level programming languages (such as Python or R), statistical modeling, and data visualization tools (e.g., Tableau).
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to work under pressure in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• Excellent data analysis and problem-solving skills
• Experience communicating with senior leadership
• Ability to communicate technical issues assertively and tactfully.
• Availability for occasional overnight travel (20%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the U.S. is required, this position is not eligible for visa sponsorship.

Preferred

Experience and Qualifications:

• Master’s degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field.
• Four (4) year of work experience in aviation or a related field, with progressive responsibility in operational strategy or…