Claims Manager II, Hospital Professional Liability

Claims Manager II, Hospital Professional Liability

Join Liberty Mutual Insurance as a senior‑level Claims Manager II leading the Hospital Professional Liability claims unit for Iron Health/NAS Claims.

We’re looking for a seasoned Claims Manager with deep Hospital Professional Liability experience who wants to lead a technical team, shape claims strategy, and drive measurable improvements across a portfolio of complex and high‑severity matters.

Position may require in‑office visits twice a month if you reside within 50 miles of one of the following offices:
Boston, MA;
Hoffman Estates, IL;
Indianapolis, IN;
Lake Oswego, OR;
Las Vegas, NV;
Plano, TX;
Suwanee, GA;
Chandler, AZ; or Westborough, MA.

$/yr - $/yr

• Responsible for performance, development and coaching of staff (including hiring, terminating, performance and salary management). Serve as a technical resource for claims staff and cross‑functional partners.
• Work with claims team and external attorneys to review coverages, investigate claims, analyze liability and damages, establish reserves, develop strategies and resolve claims.
• Perform quality assurance reviews/observations and provide feedback to the team.
• Actively pursue all avenues of recovery, including timely recovery of deductibles from insureds and manage subrogation activities.
• Provide regular reports on losses exceeding or likely to exceed authority level; present effectively and train the team in these skills.
• Partner with underwriting managers and teams to serve as an external face claims leader, market, and meet with brokers, risk managers, and reinsurers.
• Lead short to medium‑term strategic claims activities and priorities; oversee projects assigned by the department head.
• Direct and manage claims participation and content for multidisciplinary reviews, underwriting connectivity meetings, and actuarial meetings.
• Assist and coordinate with underwriting team regarding new policy forms, product development, and rollouts.
• Achieve fluency in Loss Triangle interpretation and product‑level profitability.
• Other duties as assigned, including delivery on operational goals and objectives.

• Bachelor’s degree or equivalent training; advanced degrees or certifications preferred.
• Minimum of 8+ years of relevant experience, with at least 2 years of supervisory experience.
• At least 5 years of claims handling within a technical specialty.
• Advanced knowledge of claims handling concepts, practices, procedures and techniques, including coverage issues, product lines, marketing, computer systems and market competition.
• Knowledge of law and insurance regulations in various jurisdictions.
• Strong verbal and written communication, organizational, negotiation, analytical and decision‑making skills.
• Ability to effectively interact with brokers and internal departments.

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions nationally and provides an opportunity for growth and development.

Liberty Mutual is an equal‑opportunity employer. We do not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or any basis prohibited by federal, state or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco