Claims Account Manager, Captives

Claims Account Manager - Captives

Multiple Locations

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

What will your essential responsibilities include?

• Representing AXA XL externally with brokers, captive intermediaries and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers, captive intermediaries and prospective customers.
• Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set‑up meetings with new members, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program.
• Holding captive member stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client’s third‑party claims administrator.
• Interaction with the third‑party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap‑up meeting.
• Conducting meetings with client members as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.

We’re looking for someone who has these abilities and skills:

• Broad claims account and vendor management experience:
  Ideal candidates should have advanced experience within a TPA or Insurance Carrier with Group Captives.
• Robust organizational abilities to track multiple projects and tasks.
• Effective Technical Multi‑Jurisdictional claims experience in a broad base of lines of business including but not limited to:
  Worker’s Compensation, Auto and General Liability.
• Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform data analysis.
• Education:
  
  A Bachelor’s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners.
• Travel is anticipated up to 25‑30% of the time.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why…