Property Claims Assistant

Crum & Forster Company Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work Awardfor our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Seneca Insurance is a specialty property and casualty insurer, part of Crum & Forster (Fairfax Financial Holdings, Inc.), which takes a creative and disciplined approach to providing profitable insurance solutions. Our most valuable asset is our staff - 300+ employees, and growing, in locations throughout the United States - committed to delivering customized products with superior customer service. For more information about Seneca, please visit our website:

What you will do for C&F:

This position would report directly to one of the Property Claims Managers. The Property Claims Assistant’s primary responsibility is to provide overall administrative assistance to the entire Property Claims team, which includes, but is not limited to, the following:

• Place all of the following WINS screens/information in Image Right (“IR”) on every new Property claim:
  • First Policy Written
  • Current Wins Policy
  • Current Billing
  • Additional Insureds
  • Facultative Reinsurance
  • Claims history
• Place all of the following Policy information/documents in IR on every new Casualty claim:
  • Current term Policy for which the date of loss occurred
  • All policy endorsements
  • Application
  • Quote
  • Binder
  • Loss Control Inspection report
• Mail and/or Email Acknowledgment Letters on all new claims when requested by an adjuster*
• Process payment request forms on behalf of adjusters
• Send copy of claim file to Counsel when requested by adjuster
• Mail and/or Email ROR/Denial letters when requested by adjuster*
• Complete ISO search and drop results into IR
• Complete Legal X form when counsel is assigned to a claim
• Close out Legal X entries when claim file is closed or when requested by adjuster
• Communicate basic claim status to brokers (further training on this will be provided by the Claims Manager)
• Download Dropbox files into IR
• Follow up with adjusters and managers on Checklist items
• Set up Encircle
• Request police/fire reports
• Request weather/hail/lightning reports
• Draft “Withdrawal letter” and receive approval to send by adjuster or manager
• Draft “Loss below deductible letter” and receive approval to send by adjuster or manager
• Draft “Depreciation holdback letter” and receive approval to send by adjuster or manager
• Draft “Lien letter” to the NYC Department of Finance on NYC claims and receive approval to send by adjuster or manager
• Draft “30-Day status letters” to insured and Public Adjuster and receive approval to send by adjuster or manager(to adhere to state regulations – need adjuster to request this no later than 25 days)
• Follow up with Insured and/or Public Adjuster for items requested and not received (i.e., request for by-laws/proprietary lease/ lease, request for books and records, request for inventory of loss or estimates, request for retainer and comp agreement, etc.)
• Follow up for executed Proof of Loss, attach to IR and task Adjuster for review
• Complete subro initiation form, attach to IR and task to Adjuster for review and submission
• Draft “Subrogation letter” to potential target(s) and receive approval to send by adjuster or manager
• Other duties as required and approved by the Claims Manager and SVP

Tasks marked with an “*” may be shared with the Claims Administrative Assistant. This position will not have any…