Customer Service Representative

Fairmont Insurance Brokers, LLC, based in the New York Metropolitan area, is a full-service insurance brokerage established in 1984. Known for its exceptional knowledge, experience, and outstanding customer service, the company has become a trusted name in the insurance industry. With strong recognition from major insurance carriers, Fairmont provides its clients with comprehensive and cost-effective insurance solutions. Over the years, the company has earned a reputation for professionalism and dedication to client needs.

Fairmont is seeking an experienced Personal Lines Customer Service Representative (CSR) to service our personal lines clients. This role is central to the client experience and requires strong technical knowledge, attention to detail, and a service mindset. You will be a trusted point of contact for clients and a key partner to our producers and carriers.

• Work to build our personal lines business, including auto, homeowners, umbrella, and related coverages
• Manage day‑to‑day client needs such as endorsements, renewals, policy reviews, and coverage questions
• Communicate directly with insurance carriers to obtain quotes for new and renewal business, process changes, and resolve underwriting issues
• Deliver timely, clear, and professional communication to clients by phone and email
• Review policies for accuracy and ensure coverage aligns with client needs
• Assist clients with billing inquiries and provide support during the claims process as needed
• Maintain detailed and accurate documentation within the agency management system
• Seek out, connect, and meet with additional markets for Fairmont to enable us to continue to fulfill our client’s needs

• Minimum of 2 years of personal lines insurance experience (brokerage experience strongly preferred)
• Solid understanding of personal lines products and carrier workflows
• Strong organizational skills with the ability to manage multiple priorities
• Professional, client‑focused communication style
• Comfortable working independently while contributing to a team environment
• Experience with AMS 360 or similar agency management systems is a plus

• Competitive compensation, commensurate with experience
• Health benefits and paid time off
• Supportive, experienced team with a long‑term mindset
• Stable, growing firm that values quality, consistency, and relationships

If you take pride in delivering exceptional service and want to be part of a firm that values professionalism and trust, we’d welcome the opportunity to connect. Apply through Linked In or reach out directly with your resume.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Industry: Insurance