Commercial Property General Adjuster

Overview

A Commercial Property General Adjuster is responsible for investigating, evaluating, and resolving large and complex property claims involving commercial buildings, equipment, and inventory. The adjuster must have extensive knowledge of property insurance policies, coverages, and exclusions, as well as the ability to negotiate and communicate effectively with clients, brokers, and other parties. The adjuster must also be able to handle multiple tasks and prioritize workloads in a fast‑paced environment.

This position has potential to be remote depending on location.

• Review and analyze complex commercial property claims, including verifying coverage, determining liability, and assessing damages.
• Conduct thorough investigations, including interviewing witnesses, inspecting property damage, reviewing documents, and consulting experts.
• Prepare detailed and accurate reports, estimates, and reserves for each claim.
• Negotiate and settle claims within authority limits and in accordance with company guidelines and best practices.
• Communicate proactively and professionally with clients, brokers, and other stakeholders throughout the claim process.
• Maintain and update claim files and records using various systems and tools.
• Provide technical guidance and mentoring to less experienced adjusters.
• Have a thorough understanding of laws, principles of coverage, liability, and the insurance industry in general.
• Possess effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
• Be willing to travel to various loss locations within the assigned territory to meet with clients and other parties.

• Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation, and settlement.
• Ensure all claims eligible or ineligible for payment conform to quality, production standards, and specifications.
• Ensure claim processing is consistent with applicable policies, procedures, and departmental guidelines.

• Bachelor's degree in business, engineering, or related field, or equivalent work experience.
• Minimum of five years of experience as a property adjuster, handling complex and large commercial claims.
• Professional designations such as AIC, CPCU, or SCLA are preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent verbal and written communication skills.
• Proficient in Xactimate, Microsoft Office, and other relevant software applications.
• Ability to travel to meet with clients and other parties.
• Valid adjuster's license in appropriate jurisdictions or ability to obtain such if required by subordinate position duties.

Salary range: $110K‑$120K/year. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include:
Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401(k) Savings Plans, and Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.