Brokerage Operations Coordinator

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

We’re looking for an experienced Broker Assistant to support a busy Casualty brokerage team in New York. This role is ideal for someone who enjoys being the person behind the scenes who keeps the brokerage process organized, responsive, and moving forward. The ideal candidate has 1-3+ years of experience supporting brokers or insurance professionals, preferably within a wholesale brokerage environment or casualty-focused book of business.

This is a great long-term opportunity for someone who enjoys the brokerage support function and wants to continue building their expertise in that space. You’ll partner closely with brokers on renewals, marketing preparation, documentation, account maintenance, and day‑to‑day client and market support.

What will your job entail?

• Provide day-to-day administrative and operational support to Casualty brokers.
• Assist with the preparation and coordination of renewal and marketing materials, including documents, cover letters, and related correspondence.
• Maintain accurate and up-to-date client and account information across internal systems.
• Organize and maintain account documentation, files, and transaction records.
• Respond to broker requests and help keep timelines, documentation, and follow-ups on track.
• Support recordkeeping, compliance, and documentation requirements.
• Partner with brokerage, finance, and other internal teams to resolve account-related needs.
• Assist with general brokerage workflow and ad hoc requests as needed.

• 1-3+ years of experience in an insurance brokerage, underwriting, or related insurance support role.
• Experience directly supporting brokers or a brokerage team strongly preferred.
• Wholesale insurance and/or Casualty experience preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Detail-oriented with a high level of accuracy in documentation and data entry.
• Strong communication and customer service skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Someone who genuinely enjoys a support-focused role and is interested in growing their expertise within brokerage operations.

Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.

Ability to obtain and maintain applicable state P&C and/or surplus lines licensing as required.

Ryan Specialty is an Equal Opportunity Employer.

We are committed to building and sustaining a diverse workforce throughout the organization.

Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.

Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

Ryan Specialty seeks to…