Insurance Claims Manager

The Claims Manager will also analyze patterns and trends in a client's claims history to ensure that our strategies are adjusted as necessary and continue to produce the highest level of results.

• Educate Clients on Claims Management Procedures
• Coordinate Claims Strategy with Clients, Adjusters & Attorney
• Analyze Claims & Financial data to provide a summary and strategy to clients

• Provide exceptional customer service by delivering proactive, thoughtful, and professional communication to clients, ensuring their expectations for high-level service are consistently met.
• Communicate effectively with all parties involved in insurance claims, including adjusters, attorneys, and medical professionals, to ensure accurate and timely updates while advocating for the best outcomes for clients.
• Use strong negotiation and problem-solving skills to tactfully redirect claims processes when necessary, aligning them with the client’s best interests.
• Analyze client claims data and overall claim histories to identify patterns, trends, and optimal strategies, leveraging basic mathematical and analytical skills to support decision-making.
• Clearly explain claims strategies to clients, demonstrating an understanding of underlying concepts and calculations.
• Utilize Salesforce and other tools to manage claims efficiently, access and analyze claims data, and generate reports as needed.
• Perform day-to-day tasks using Microsoft Word, Excel, Outlook, Adobe, and other Microsoft Office applications, ensuring accuracy and efficiency in all computer-related activities.

Customer Service skills. Clients are used to a very high level of service, and we need the clients to receive proactive and thoughtful communication from our team.

Strong communication skills

Basic Mathematical & Analytical skills

Basic Computer skills.