Personal Lines Customer Service Representative P&C INSURANCE
Job in
Town of Florida, Montgomery County, New York, USA
Listed on 2026-10-14
Listing for:
Brown Insurance Services Inc.
Full Time
position Listed on 2026-10-14
Job specializations:
-
Insurance
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Brown Insurance Services – Personal Lines Customer Service Representative
Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, become a valued member of our team!
Responsibilities- Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy
- Process policy changes, and additions to meet clients' evolving coverage needs
- Assist clients with insurance policy renewals andrewrites.
- Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
- Review policy with clients.
- Handle policy cancellations and reinstatements while following company guidelines and regulations
- Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
- Maintain accurate data entry in our management system.
- Educate clients on various personal insurance products, coverage options, and risk management strategies
- Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery
- High school diploma or equivalent
- Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry
- Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance
- Familiarity with insurance policy terms, coverage types, and industry regulations
- Communicate effectively with clients, team members, and insurance carriers
- Strong problem-solving skills and the ability to address client concerns with empathy and professionalism
- Detail-oriented with exceptional organizational and time-management abilities
- Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush.
- Ability to multitask and manage multiple priorities
- Active 4-40, 20-44, 2-20 License
- Prior experience (preferred)
- Base $50k - $55k base + high competitive uncapped commissions
- Competitive commission structure
- PTO included
- Health Insurance – Employer pays majority for the primary insured
- Dental/Vision/Aflac Available – Employee cost
- 401k After 12 Months - Employer 4% match
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