CSR; Underwriting); Hybrid

The CSR (Underwriting) (Hybrid) processes insurance applications, endorsements, renewals, cancellations, and data entry.

• Process underwriting transactions accurately and timely.
• Order and interpret miscellaneous reports.
• Process underwriter requests from faxes, phone calls, emails, and quotes.
• Handle requests and inquiries from internal departments and agents regarding underwriting processes and procedures.
• Process transactions in data entry or the work queues.
• Evaluate and maintain customer information for all lines of business.
• Verify customer links on all transactions for all lines of business.
• Research the connections that have created customer links on existing business.
• Research and update social security numbers and dates of birth for customers.
• Professionally handle incoming and outgoing customer phone calls.
• Maintain good relationships with internal and external customers.
• Other work as assigned.

• High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.

• Basic underwriting and rating knowledge including applications, endorsements, renewals, cancellations, and data entry.
• Basic computer skills.
• Ability to apply knowledge of established underwriting procedures, workflow processes, and regulatory requirements for the timely processing of transactions.
• Organizational skills.
• Ability to meet quantity and quality work standards.
• Ability to cooperate and work in a professional team environment.

Equal Opportunity Employer
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