US Retail Markets Claims Apprenticeship Program-Summer

Description

Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months,you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist  role or other claims opportunities.

Program highlights

• Duration: 6–12 months (flexible, hybrid,based on milestone completion)

• Schedule:
  
  Part-time or full-time options; progress is milestone-based so participants can advance as theydemonstratecompetency

• Training:
  Comprehensive classroom and practical training,jobshadowingandone-on-one mentoring

• Compensation:
  
  Competitive paid apprenticeship and eligibility for company benefits as applicable

• Career path:
  Clear progression to Claims Specialist roles and support for licensing and development

Whatyou’lldo (Key responsibilities)

• Manage, investigate, and resolve assigned claims within established authority levels.
  
  Including but not limited to Auto Accidents

• Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages

• Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves

• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed

• Identify suspicious claims and refer to Special Investigations Unit (SIU);identify third partysubrogation opportunities

• Maintainaccurateandtimelyclaim files, status reports, and documentation in claims systems

• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.

Training & support

• Licensing Training(state adjuster licensing requirementassistancewhere applicable)

• Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving,evaluation,negotiation) and soft skills (communication, empathy, customer service)

• One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support

• Hands-on scenario-based exercisesinand exposure to leadership and cross-functional teams

• Continuous learning journeyprovidedfor enhancingCasualtyskills

What we offer

• Paid apprenticeship with competitive compensation

• Mentorship, career development, and individualized mobility plans

• Support for licensing and tuition reimbursement for approved educational needs

• Access to health and wellness benefits (as applicable),andpaid leave

• Opportunity to convert to a full-time Claims Resolution Specialist  or other roles upon successful completion

How the milestone-based progression works

• You’lladvance by completing a sequence of competency milestones (knowledge assessments,demonstrated task performance, quality reviews) rather than strict calendar time

• Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints

• The program is flexible: apprentices whodemonstratecompetency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones

Equal opportunity statement:

We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process.

Whatwe’relooking for

• High school diploma or GED required(no bachelor’s degree required)

• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus

• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy

• Solid analytical, investigative, negotiation, and time-management skills

• Detail-oriented and able to thrive in a fast-paced, customer-focused environment

• Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.

• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable

• Comfortable using standard office software and learning claims management systems