Senior Property & Casualty Account Manager

Overview

One Group is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission:
To serve each client as our ONE client.

One Group is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, One Group can provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), One Group is headquartered in Syracuse, NY.

One Group's company culture sets us apart from the rest. Our core values, what we call "The One Group Way" consists of the following:

Knowledge Development - Professional growth but also understanding the company, workflow processes, and the right people to get the job done. Adopting a growth mindset in everything we do.

Big Picture - How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.

Acknowledgement - Recognize others contributions, appreciate what others do and their strengths.

Transparency - An environment that encourages open communication and feedback.

Bigger Purpose - How do we become more than just an insurance company to our clients? We seek to enhance our client's businesses, support their mission, and understand their challenges.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain good working relationships with clients.
• Introduce and promote new products through communication with clients.
• Increase the profitability of existing product lines by encouraging clients to use added-value services wherever possible.
• Consult on the most effective coverage for a particular need.
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Communicate with colleagues & carrier representatives to maintain knowledge of new and existing products and online quoting platforms.
• Prepare complete and accurate submissions to insurance carriers including narrative & loss analysis.
• Follow-up with Insurance Carriers to ensure they have adequate information to deliver a timely quote.
• Working with producers, obtain additional information from clients required for Insurance Carriers offering quotes.
• Check quotes against Agency Management System for accuracy of coverage.
• Review, update, input quoted data into company proposals.
• Bind coverage and update Agency Management System to reflect issuance instructions.
• Work within team, other departments and with Producer or Account Executive to discuss the execution of strategies.
• Participate in meetings with Carriers to obtain knowledge of markets.
• Ensure compliance with procedures of One Group by keeping up to date with all changes.
• Negotiate with underwriters to amend policies where necessary in order to meet client demand.
• Working knowledge and competency in use of Agency Management System (Applied Epic), Microsoft Office, and other software as required by position.
• Technical proficiency with coverages and various types of insurance policies as appropriate.
• Participate in seminars and training for skill and knowledge development.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• Perform other duties as required.

Education:

• High School Diploma

Professional Certifications/Licenses:

• Property/Casualty License Required
• Maintain Agent/Broker License through continuing education
• Earn or maintain CISR Designation

Experience/

Skills:

• 5 years Insurance Experience Required
• Working knowledge of Agency Management Systems
• Experience in the Applied Epic system is a plus but not required
• Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs
• Knowledge of Acord forms
• Self-motivated, ability to work independently and within a team
• Good organizational skills with the ability to manage multiple tasks efficiently
• Excellent oral and written communication and interpersonal skills
• An interest in meeting new people and relationship management skills
• Display trustworthiness, integrity, sincerity and discretion
• Good customer service skills
• A results-driven approach to meet core responsibilities and…