Trucking Insurance Account Manager

Prestige Trucking Insurance is seeking a customer-focused and detail-oriented Trucking Insurance Account Manager to manage and support a portfolio of trucking and transportation insurance clients. This role serves as the primary point of contact for policyholders, ensuring exceptional service, policy accuracy, retention, and ongoing account support. The Trucking Insurance Account Manager works closely with sales, underwriting, carriers, and internal teams to process endorsements, renewals, audits, and policy changes while ensuring compliance with insurance regulations and company standards.

The ideal candidate brings strong insurance knowledge, organizational skills, and a commitment to proactive client service.

• Serve as the primary service contact for assigned trucking and transportation insurance accounts
• Manage day-to-day account servicing, including endorsements, policy changes, certificates of insurance, and billing inquiries
• Coordinate policy renewals by gathering exposures, reviewing coverage, and working with underwriting and carriers
• Ensure accuracy of policy information, coverage details, premiums, and documentation
• Communicate proactively with clients regarding coverage changes, renewal timelines, audits, and required documentation
• Support new business onboarding by ensuring proper setup of accounts, policies, and client records
• Review policies, endorsements, and carrier documents for accuracy and completeness
• Assist clients with audit preparation, review audit statements, and coordinate resolutions as needed
• Collaborate with sales, underwriting, and operations teams to ensure seamless client experience
• Maintain accurate and up-to-date records in agency management and CRM systems
• Respond to client inquiries in a timely, professional, and customer-focused manner
• Ensure compliance with insurance regulations, carrier guidelines, and company procedures
• Identify opportunities to improve service processes, client retention, and operational efficiency
• Support cross-functional initiatives and special projects as assigned
• Client Service & Relationship Management– Ability to build, maintain, and strengthen client relationships through responsive, professional, and solutions-oriented service.
• Insurance & Trucking Industry Knowledge– Understanding of commercial trucking insurance coverages, endorsements, compliance requirements, and operational risks affecting transportation businesses.
• Interpersonal Skills– Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Communication Skills– Ability to communicate clearly and professionally with clients, carriers, and internal stakeholders through written and verbal correspondence.
• Teamwork– Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Delegation– Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  Provides recognition for results.
• Leadership– Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Managing People– Includes staff in planning, decision-making, facilitating and process improvement;
  Takes responsibility for subordinates' activities;
  Makes…