Insurance Operations & Claims Administrator

The Insurance Operations & Claims Administrator will provide internal administrative, operational, and project-management support for The Moinian Group's insurance program across its real estate portfolio, development projects, operating assets, and corporate exposures.

The position will serve as the central internal coordinator among Moinian's departments, the outsourced risk management firm, insurance broker, claims professionals, lenders, legal counsel, property teams, and other external parties. The role is responsible for gathering and organizing information, maintaining accurate records, tracking open items, coordinating responses, and helping move insurance, claims, compliance, loss-control, and renewal-related projects to completion.

• Maintain a centralized repository of policies, binders, endorsements, certificates, invoices, premium allocations, claims records, lender requirements, inspection reports, and related correspondence.
• Maintain calendars and trackers for policy expirations, renewal milestones, premium due dates, audits, outstanding documents, and required follow-ups.
• Coordinate certificates of insurance, binders, endorsements, evidence of insurance, and related documentation with the insurance broker, outsourced risk management firm, internal departments, lenders, tenants, vendors, and other stakeholders.
• Track premium invoices, allocations, payments, audit requests, return premiums, and outstanding balances in coordination with finance and accounting.
• Prepare internal status reports and dashboards covering open insurance, claims, compliance, renewal, and loss-control items.

• Coordinate the internal collection, validation, and consolidation of renewal information requested by the outsourced risk management firm and insurance broker.
• Gather schedules of values, occupancy information, construction details, capital improvement plans, property characteristics, loss information, financial data, and other underwriting materials from the appropriate internal teams.
• Maintain a renewal project plan showing each requested item, responsible department, due date, status, and escalation point.
• Follow up with internal stakeholders to ensure requested information is complete, accurate, and delivered on time.
• Organize renewal meetings, maintain action-item logs, and track responsibilities through completion.
• Support the outsourced risk management firm and insurance broker in preparing renewal materials and management presentations by supplying accurate source information and maintaining version control.

• Serve as the internal administrative coordinator for first-party property and third-party liability claims.
• Assist with claim reporting and assemble incident reports, photographs, invoices, contracts, leases, property records, repair estimates, and other requested documentation.
• Maintain a comprehensive claims log showing status, assigned adjusters and counsel, reserves and payments when provided, deductibles, outstanding information requests, next steps, and responsible internal parties.
• Coordinate communications and meetings among internal teams, the outsourced risk management firm, insurance broker, adjusters, attorneys, restoration contractors, consultants, carriers, and third‑party administrators.
• Follow up on outstanding claim documentation and action items and escalate material delays or unresolved issues.
• Support the collection and organization of information needed to pursue insurance recoveries and help move claims toward resolution.

• Schedule carrier inspections, engineering visits, and loss‑control meetings…