AVP, North American Claims Group

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Duties and Responsibilities:

Claims Management Review, evaluate, negotiate and resolve non-standard and complex cases, within designated personal authority level, in line with established standards, procedures and guidance provided

Promptly analyze coverage, draft accurate and timely coverage positions, and manage litigation by effectively interacting with insureds, brokers, defense counsel, underwriters and other parties as required

Set up, investigate and authorize claim payments within specified authority. Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary

Identifying, investigate suspicious / fraudulent claims and take appropriate actions and keep relevant stakeholders closely informed

Team Leadership & Management Manages the team for the Involved Line(s) of Business and provide/recommend necessary training mentoring and guidance to the team members

Display good management skills either from a direct report, or more general mentoring junior members of team

Have ability to step in and manage team in absence of VP (with supervision)
Technical Leadership Exhibit technical leadership, both internally and externally, on claims matter which the Company participates

Establish timely and appropriate reserves and regularly report claim developments and trends to claims and underwriting management

Proactively manage vendors

Customer Relations & Business Development Managing customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. This also includes handling and resolving any customer feedback or complaints

Meet with existing or prospective clients or intermediaries to promote Claims and support business development

Meet with existing or prospective clients and brokers

Compliance & Reporting Ensure compliance with all legal, regulatory and policy requirements internally and externally

Preparation of reports or analysis where necessary

Prepare Executive Claim reports and present on a quarterly basis to senior executives

Prepare claim and statistical reports as required

Qualifications

Relevant academic qualifications with a minimum of 7 years' solid working experience including experience in managing a team of the Involved Line(s) of Business Bachelor's degree

Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII and meet minimum local mandatory qualification requirement where relevant

Solid experience in handling complex / legal cases independently with sound judgment, strong negotiating and analytical ability in the Involved Line(s) of Business Excellent negotiation and communication skills

Self-motivated individual with ability to work independently and handle a diverse range of claims and responsibilities

Strong customer service oriented attitude

The ability to work well, remain calm under pressure and thrive in a team environment

The salary range for this role is between:

Compensation $120,000 – $158,000

The annualized base pay range is a broad range based on analysis of similar positions in the market. The actual base pay for the position may be above or below the listed…