Commercial Lines Senior Account Manager

Job Title:

Commercial Lines Senior Account Manager

Salary: $100,000 – $125,000 annually

Morgenstern Insurance is a rapidly growing, independently owned, full-service insurance agency committed to delivering exceptional results for our clients. Our independence gives us the flexibility to make thoughtful decisions, respond quickly, and focus on the long-term interests of our clients, employees, and community.

We combine the capabilities of a full-service agency with the personalized attention of a boutique firm. Our bespoke approach to client service means we take the time to understand each client’s business, priorities, and risk profile, then develop tailored insurance and risk management solutions rather than relying on a one-size-fits-all model.

Our team brings experience from both regional and national brokerage environments, giving us broad market knowledge, sophisticated technical expertise, and a practical understanding of how to serve clients with care and responsiveness. As we continue to grow, we are building a collaborative, entrepreneurial team where talented professionals can make a meaningful impact and help shape the future of the agency.

Responsible for independently and proactively managing client accounts. Activities include new and renewal marketing, handling client questions and requests, and coverage review. Responsibilities may include aiding Sales and Account Executives, if applicable. Required to perform essential functions and meet service standards and Best Practices developed by Morgenstern Insurance.

• Maintain 92% retention of Client Accounts.
• Provide advanced technical expertise (in depth knowledge of insurance coverages and products, staying abreast of industry updates and changes) to Sales/Account Executives; specifically in analyzing client needs, coverage forms and quotations during the sales process on new and renewal business.
• Provide advanced technical expertise with service of new and existing clients through cross-selling opportunities, account development, execution of client requests and problem solving in accordance with the objectives and procedures based on Morgenstern Insurance Core Values and Standards.
• Capture, assist, design and manage the service platform
• Handle all aspects of Commercial Lines Property & Casualty Insurance. Occasional outside service visits to the client may be required.
• Contribute information and ideas during strategy meetings. Execute on deliverables and prepare Stewardship reports.
• Maintain renewal expirations, avoid any lapse in coverage.
• Responsible for marketing submissions to carriers, including application preparation, loss analysis, and including other pertinent information for professional, quality new and renewal submissions. Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies. Analyze and compare carrier quotes for proper coverage, terms and conditions. Make insurance program recommendations.
• Respond to underwriter’s questions in a timely and professional manner.
• Adhere to Commercial Lines Best Practices - including written confirmation of new and renewal binding, evidence of coverage, changes to coverages and other related items.
• Prepare proposals and summaries of insurance, as needed.
• Adhere to the company’s credit and collection policy in invoicing and pursuing prompt payments, request cancellations in accordance with company standards.
• Adhere to company Risk Management Program and quality control standards.
• Maintain a high degree of accuracy in agency management and document management systems. Adhere to AMS
  360 workflows.
• Provide directions to clients in submitting first reports of claims, facilitating prompt response from carriers.
• Identify…