Commercial General Liability Claims Team Lead; Pre-Suit Property Damage

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Commercial General Liability Claims Team Lead (Pre-Suit Property Damage) based in the United States.

We are seeking an experienced claims leader to oversee a team of adjusters handling pre-suit commercial general liability property damage claims. In this fully remote role, you will guide claim investigations, ensure sound coverage decisions, and maintain high standards of claims management. You will collaborate with internal legal counsel and claims leadership to resolve complex cases and assess significant losses. The position combines hands-on claims expertise with team supervision, employee development, and operational oversight.

You will play a key role in ensuring consistent claim handling, effective risk management, and compliance with internal procedures. This is an opportunity to make a meaningful impact while fostering a collaborative, accountable, and high-performing claims team.

• Lead and supervise claims adjusters:
  Manage a remote team of 5-6 adjusters handling non-litigated commercial general liability property damage claims, providing direction, support, and oversight.
• Ensure quality claim handling:
  Review claim decisions, investigations, coverage assessments, and settlement recommendations to promote accuracy, consistency, and compliance with established standards.
• Oversee claims correspondence:
  Review and edit position letters and other claim-related communications to ensure clarity, accuracy, and appropriate handling.
• Manage team operations:
  Activate and assign claims, monitor workloads, and ensure team members follow internal processes for escalations, settlement authority requests, and legal reviews.
• Collaborate with legal and claims leadership:
  Work with in-house counsel to interpret policy coverage and jurisdictional requirements, and review significant losses with the Claims Manager and during claims roundtable meetings.
• Evaluate supporting evidence:
  Review repair estimates, documentation, evidence, and expert reports to support appropriate liability assessments and resolution strategies.
• Identify recovery and fraud opportunities:
  Recognize potential subrogation opportunities and fraud indicators, ensuring appropriate referrals are made.
• Support complex claim resolution:
  Handle escalated calls from adjusters, provide guidance on challenging cases, and help resolve issues efficiently.
• Develop and mentor employees:
  Train new team members, provide ongoing coaching, support professional development, and conduct employee performance reviews.
• Drive continuous improvement:
  Promote consistent application of claims procedures, effective time management, and high-quality service across the team.

• Education:
  
  Bachelor's degree or higher is required.
• Claims experience:
  At least 5 years of experience handling commercial general liability property damage and automobile claims.
• Leadership experience:
  Significant supervisory experience, including the ability to manage, coach, and develop claims professionals.
• Technical expertise:
  Strong understanding of liability claims handling, property damage investigations, policy coverage, settlement practices, and claim documentation.
• Licensing:
  Active insurance adjuster licenses are required.
• Communication skills:
  Excellent written and verbal communication skills, with the ability to explain complex claims issues clearly and professionally.
• Organizational abilities:
  Strong planning, prioritization, and time management skills, with the ability to manage competing deadlines and team responsibilities.
• Technology proficiency:
  Strong…