Complex Claims Analyst – Commercial Auto & General Liability

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Full Time New Hampshire, Hybrid, Manchester, NH, US

Location: Hybrid within 60 miles of Manchester, NH or Garden City, NY; otherwise fully remote within the United States.

Ready to take on more complex claims and have greater ownership of your work? River Stone is looking for an experienced Complex Claims Analyst with a strong background in Commercial Auto and General Liability claims
.

In this role, you'll independently manage complex and high-exposure claims, investigate coverage and liability, develop resolution strategies, and partner with counsel and other experts. You'll have the opportunity to use your judgment, strengthen your technical expertise, and make a meaningful impact as part of an experienced and collaborative claims team.

• Impactful Work: Handle complex and high-exposure claims that challenge your expertise and allow you to make a meaningful difference for our clients.
• Flexibility: Work hybrid if you're within 60 miles of Manchester, NH or Garden City, NY, or remotely elsewhere in the U.S.
• Leadership Opportunities: Share your knowledge, mentor junior analysts, and contribute to broader claims initiatives.
• Professional Growth: Continue building your expertise through complex claims handling, litigation management, coverage analysis, and risk transfer strategies.

• Independently manage Commercial Auto, General Liability, and Excess claims from assignment through resolution.
• Investigate and evaluate coverage, liability, damages, and overall claim exposure
  .
• Develop and execute effective claims handling and resolution strategies.
• Establish, monitor, and adjust reserves based on exposure and claim developments.
• Identify and pursue risk transfer, contribution, indemnification, and subrogation opportunities
  .
• Oversee litigated claims in partnership with Approved Panel Counsel
  , including litigation strategy and resolution.
• Ensure proper file setup, documentation, reserving, and compliance with company procedures.
• Maintain thorough, accurate, and timely claim files while effectively managing competing priorities and deadlines.
• Consistently meet established billable-hour and productivity requirements while maintaining high standards for claim quality, accuracy, documentation, and client service.
• Participate in the development of claims handling strategies, special projects, and company wide committees and initiatives.
• Mentor and share technical knowledge with less-experienced claims professionals as needed.
• Maintain required adjuster licenses and comply with applicable regulatory requirements.

• 5-7 years of experience in commercial claims handling or a related field
  , with demonstrated experience handling Commercial Auto and General Liability claims
  .
• Experience managing complex, high-exposure, excess, and/or litigated claims
  .
• Strong knowledge of coverage analysis, liability, damages, reserving, claims investigation, and risk transfer
  .
• Experience partnering with outside counsel and managing litigation strategy.
• Strong analytical, investigative, negotiation, organizational, and decision-making skills.
• Ability to independently manage a complex caseload, competing priorities, deadlines, and billable-hour expectations
  .
• Strong written and verbal communication skills with a collaborative approach.
• Active New York and New Hampshire adjuster licenses required or the ability to obtain and maintain.
• Ability to obtain and maintain additional state adjuster…