Senior Customer Success Manager, Mid Market

Senior Customer Success Manager, Mid Market

Join to apply for the Senior Customer Success Manager, Mid Market role at OnsiteIQ
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Onsite

IQ is a leading construction intelligence platform that leverages cutting‑edge technology to transform how construction projects are managed and executed. Our innovative platform utilizes AI‑powered visual data to provide real‑time insights, streamline workflows, and enhance decision‑making for construction professionals. With a commitment to revolutionizing the construction industry, Onsite

IQ is looking for a talented Senior Customer Success Manager to join our team and play a critical role in delivering exceptional value to our enterprise‑level clients.

As a Senior Customer Success Manager at Onsite

IQ, you will be responsible for ensuring that our enterprise clients derive maximum value from our construction intelligence platform. This role involves cultivating deep, strategic relationships with key customer stakeholders and working closely with internal teams to ensure a seamless delivery of both the SaaS product and operational services. You will serve as the trusted advisor, overseeing complex portfolio rollouts, driving customer satisfaction, and ensuring successful outcomes across multiple touch points.

Your focus will be on managing high‑touch, high‑value accounts, and you will leverage your project management skills to guide customers through all stages of their journey, from onboarding to ongoing support and growth.

If this role resonates with you and you're excited to build alongside us, please apply and let’s talk!

• Mid‑Senior level

• Full‑time

Location:

New York, NY
• Salary: $-$ (per annum)