Project Manager, Technical Support

Translation Excellence, Inc. | Full time

Aurora, United States | Posted on 05/20/2022

Translation Excellence is a global leader in providing world-class language services . We serve corporations, governments, non-profits, educational institutions and individual consumers worldwide. By recruiting the world's best linguists we help people bridge the gaps in their communication and cultural barriers.

On our journey of providing excellent service, we focus on the values, attitudes and beliefs of our team members and our clients, always keeping in mind that they are our driving force. We make sure to instill a sense of community in our company, something that is also exercised when communicating with our clients and linguists.

The Project Manager is a member of TE’s Project Management team. The ideal candidate must be highly detail-oriented and organized with excellent analytic and problem-solving abilities. You monitor and ensure that all functions are completed accurately and efficiently with excellent customer service. The Project Manager will work with the PM team to ensure projects are completed properly and on time. Proofreading skills and attention to details on a printed page are critical to success.

Finally, The Production Coordinator must be tech savvy and willing to learn and use new technology.

• Coordinates all aspects of project setup:
  Data Entry, Scheduling, Linguist selection, Communicating with clients, etc..
• Examines original client documents to determine if pre-formatting or desktop publishing is necessary
• Selects the appropriate linguists for projects based project needs and their skills
• Reviews linguists and for matters work and communicates errors in a constructive manner
• Compares documents and ensures all target files match the source files
• Performs final reviews on translated documents to ensure quality and consistency
• Discusses/resolves any service related issues with immediate supervisor
• Be well organized and detail-oriented
• Knowledgeable of various computer programs
• Troubleshoot basic problems and issues in the workflow following escalation procedure and maintaining client communication.
• Additional duties as needed and assigned by Supervisor(s).

Job Requirements

Must be willing to work in Aurora, CO

Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.

Must be fully vaccinated against COVID-19 at the commencement of employment or must undergo regular COVID-19 testing if the Company determines your job position requires accessing an TE worksite.

Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

2+ years of experience in a job or school related activity using computers and software applications including Google Workspace, MS outlook, MS Word, & MS Excel

This is a professional position with a competitive compensation and comprehensive benefits package that includes travel opportunities, professional development stipend, certification sponsorship, health insurance (health, dental, vision), 401K, educational saving account, generous vacation package, and paid sick leave.

Translation Excellence, Inc. is an Equal Opportunity, Affiant Action Employer.

Job Type: Full-time

$45,000 - $55,000 Annually with annual salary review.