HVAC Training Specialist - Bilingual; English​/Spanish

Job Details

Job Location:

Southwest Florida - FL

Position Type:
Full Time

Travel Percentage:
Up to 50%

Job Shift: Day

Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so, Tropic Supply has the perfect opportunity for you! We’re seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers.

As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive.

• Expert Troubleshooting:
  • Handle calls from internal and external customers to resolve technical issues.
  • Provide accurate technical documentation to contractors and team members.
  • Visit job sites when issues can’t be resolved over the phone or video.
  • Log all activity in our customer relationship management platform.
• Training & Development:
  • Design and deliver group and individual training (in person or via video).
  • Help contractors improve installation and maintenance procedures.
  • Onboard new techs and customers, introducing them to our product lines.
  • Showcase competitive advantages to convert prospects into loyal customers.
• Manufacturer
  
  Collaboration:
  
  
  • Partner with manufacturers to resolve customer issues and test products.
  • Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications.
  • Identify and communicate product trends and potential improvements.
• Continuous Learning:
  • Keep certifications up-to-date with the latest training events to stay ahead of product evolution.

• Has 4-7 years of field experience or equivalent training.
• Must be fluent in English and Spanish.
• Is proficient in Microsoft Word, Excel, and Outlook.
• Can build and maintain strong relationships with team members, management, and contractor customers.
• Is willing to travel within our trading area.
• Lives and breathes Tropic Supply’s core values:
• Providing resourceful and reliable solutions.
• Managing relationships, not transactions.
• Demonstrating accountability, integrity, and positivity.
• Treating everyone with respect and humility.

A culture of support, respect, and continuous improvement.

Opportunities to grow your skills and advance your career.

The chance to make a real impact in the HVAC industry.

• Trust: We deliver dependable and resourceful solutions.
• Relationships: We focus on managing relationships, not just transactions.
• Own It: We take accountability from start to finish - no passing the buck here!
• Positive Attitude: We believe happy people create positive experiences.
• Integrity: We do the right thing, even when no one is watching.
• Considerate: We treat everyone with respect and humility.

Be a part of a team where your technical expertise and passion for service will shine.

Apply today and let’s build something great together!

Tropic Supply – Where relationships thrive, people matter, and technical excellence drives success!