Senior Supervisory Legal Analyst - Law Enforcement Response

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Senior Supervisory Legal Analyst - Law Enforcement Response

Senior Supervisory Legal Analyst - Law Enforcement Response
Hybrid Remote

Full-time

Salary Range: $75,000.00 - $ per year based on experience, education, and geographic location.

This position may be performed on a hybrid basis for candidates located near one of our office locations or fully remote for candidates residing in approved states outside of commuting distance.

We are currently hiring in the following states/jurisdictions*:

• California
• District of Columbia (DC)
• Florida
• Maryland
• New York
• Texas
• Washington State

* While we are currently hiring in these geographic areas, we are also open to considering qualified candidates who reside elsewhere.

ZG Subpoena Solutions (ZGSS) is a close-knit team of dedicated professionals who design, implement, and manage customized solutions for business processes, including legal process compliance and third-party requests for access to user data. Our clients rely on us to tackle this critical work so they can focus on providing outstanding products and services.

We love working here because we like standing at the intersection of user data and lawful demands. We are driven to provide better service every day, and value being part of a collaborative team at the center of complex and evolving legal process issues. Our business is rapidly expanding, and we are eager to build on our continued growth and position as the leader in legal process response solutions.

We are seeking an experienced, self-motivated, and detail-oriented Senior Supervisory Legal Analyst with high emotional intelligence, sound judgment, and strong analytical and critical thinking skills to manage client engagements and lead a team of legal analysts responsible for handling third-party requests for user data.

The ideal candidate must possess demonstrated leadership capabilities and deep knowledge of applicable laws, policies, and compliance standards. This individual is adept at reviewing and resolving complex team escalations, monitoring performance and productivity, and fostering the growth and development of team members.

• Oversee client engagements by tracking goal progress, assigning priorities, delegating tasks, meeting deadlines, reporting compliance risks, and communicating engagement status to leadership.
• Maintain a comprehensive understanding of applicable laws, including laws relevant to client guidance.
• Analyze, interpret, and respond to third-party legal process requests for user data from law enforcement, in accordance with applicable law and client-specific policies and procedures, while ensuring accuracy, consistency, and attention to detail.
• Review and resolve team escalations, seek guidance on novel or complex matters when appropriate, and document resolutions to promote consistency and team alignment.
• Assess client workflows and materials, recommend and implement procedural improvements, and identify legal or policy questions requiring escalation for further review.
• Evaluate engagement and productivity data to refine benchmarks, optimize resources, resolve issues, and deliver actionable insights to leadership.
• Drive accountability and alignment by participating in QA, evaluating results, and enhancing training to close skill gaps and strengthen team performance.
• Translate reports and data into meaningful business insights, communicate findings to leadership, and support organizational strategy implementation.
• Facilitate successful client onboarding by quickly developing expertise in client policies, systems, products, and procedures and contributing to the optimization of client engagements.
• Handle sensitive content with professionalism while holding others to the same standard.

• Meticulous organization and strong attention to detail to ensure accurate analysis, effective request handling, and consistent, high-quality results.
• Strategic thinking and the ability to synthesize information and make data-informed decisions aligned with organizational goals.
• Strong critical thinking and sound judgment to evaluate complex decisions, balancing competing factors and outcomes, and consider organizational impact.
• Emotional intelligence, self-awareness, and a growth mindset demonstrated through openness to feedback, continuous development, and empathy for others.
• Effective collaboration across diverse teams while maintaining a positive, professional…