Account Manager; Logistics

Reports to:

Managing Director

Location:

This role is based in Inwood NY 11096

• Coordinate and facilitate all ocean freight export operational processes including, but not
  limited to, carrier freight/drayage bookings, documentation, AES, preparation of warehouse
  picking lists and the tracking of global shipments
• Input accurate data and shipment details into the company's CRM platform
• Consults with clients by providing exceptional customer service pertaining to all logistics
  needs and freight movements
• Takes initiative to strategically address/resolve all shipment/carrier delays, customs holds,
  documentation errors, revisions to carrier ETD/ETA schedules and other unexpected issues
  that occur
• Demonstrates the ability make executive operational decisions timely on a day-to-day basis
• Communicates with customers, carriers and truckers on shipment status and/or delays both
  verbally and via email when needed during in and non-office hours
• Establishes and maintains relationships with all domestic carriers/vendors/foreign agents
• Coordinates movement of freight for clients with internal departments & overseas agents
  when necessary to resolve issues expeditiously
• Works to upsell current clients on additional value of Horizon's product and service offerings
  when the opportunity arises
• Experience with vendor invoice review, auditing and billing reconciliation
• Diligently adheres to all internal operational procedures & policies, while taking initiative to
  present process improvement initiatives to existing workflows
• Other tasks as assigned

• Minimum of 5+ years experience in logistics
• Must have knowledge of ocean export/import procedures including documentation and
  regulations
• Experience with cruise logistics, specifically perishable shipments
• Demonstrates the ability to clearly articulate via both email and phone to multiple audiences
• Pays attention to detail, is proactive in preventing errors and avoiding penalties
• Possesses time management skills to work under pressure with tight deadlines; able to pivot
  when circumstances change, recover from setbacks and rise to new challenges.
• Has good interpersonal skills and has a team mindset
• Computer literate with experience with Word, Excel and Power Point

• High School Graduate, college degree a plus
• Industry certifications a plus (Hazmat certified)