Director, Operations & Supply Chain Transformation

At Fresh Direct, we are reinventing the grocery experience.

At Fresh Direct, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes — faster, fresher, and smarter than anyone else.

We're not just a food company. We're a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It's grocery shopping reimagined — and we're just getting started.

If you're passionate about innovation, care deeply about what people eat, and want to help build the future of food, we'd love to meet you.

Fresh Direct is at an inflection point. We are one of the few grocers that runs its own supply chain end to end, from direct sourcing and our own kitchen to the customer's door, and we are investing in what comes next: faster and more convenient ways to serve New Yorkers, a more automated, AI-native supply chain, and new ways to put our operating model to work.

The Director of Operations & Supply Chain Transformation leads specific, multidisciplinary programs across our operations and supply chain to make the most of that moment, with one goal: building a best-in-class NPS in grocery. Reporting directly to the Chief Transformation Officer, you will have a direct line to drive meaningful business impact from day one.

We are looking for someone with deep operational roots in grocery or e-commerce, from a business that runs vertically integrated operations and supply chain. You bring the ingenuity to solve complex problems with simple solutions, and the range to think in multi-year roadmaps that create a customer value proposition no one else in the market can match. This is a leadership-through-influence role: you will deliver through the teams who own the work across supply chain, merchandising, fulfillment, digital and customer care, rather than through a team of your own.

You will be accountable for outcomes that show up in customer scores and operating numbers, not in a status deck.

• Lead programs that reinvent how our supply chain works from sourcing to the customer's door, making it more efficient, more automated, and AI-native by design rather than by retrofit
• Identify where automation and AI can change how work gets done in forecasting, replenishment, exception management and fulfillment, and turn the strongest opportunities into programs with owners and measurable results
• Partner with the supply chain leadership team on the accountability reset, the structural changes and the phased roadmap that follows

• Tie every program to a driver of customer loyalty, so that gains in efficiency, availability and order accuracy show up in customer outcomes and not only in operating reports
• Own the NPS driver tree and targets broken down by owner, with driver-level measurement linked to NPS, so every function knows what it owns and whether its work is moving it
• Protect the drivers where we already lead, such as product quality and service, while closing the gaps in availability, order accuracy, delivery, value perception and digital experience
• Bring survey data, reviews, care contacts and operational data together into a single view of what builds or costs customer loyalty

• Lea…