Air Logistics Healthcare Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, your contribution counts in more ways than we imagine.

We are looking for a detail-oriented and customer-focused Air Logistics Healthcare Operational Care Specialist to support time-critical, temperature-sensitive shipments within our healthcare and life sciences network. In this role, you will monitor shipments end-to-end, proactively manage exceptions, and collaborate closely with internal teams, service partners, and airlines to ensure consistent, compliant, and high-quality service for our customers.

This position is ideal for logistics professionals who thrive in fast-paced environments, demonstrate strong problem-solving skills, and are passionate about delivering excellence in healthcare logistics.

• Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
• Ensure all time-u2014and temperature-sensitive shipments remain compliant throughout transit
• Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
• Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
• Identify, investigate, and expedite discrepancies or service disruptions, keeping management and customers informed
• Manage inbound bookings and operational inquiries through shared mailboxes and phone communication
• Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
• Support quality control processes by identifying gaps and recommending service or productivity improvements
• Utilize internal systems (including Quick Enterprise systems and Quick Trac) to ensure operational accuracy
• Promote teamwork, professionalism, and adherence to company policies and training requirements

• 2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)
• Strong understanding of time-critical, temperature-controlled, or biopharmaceutical shipments
• Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required
• Ability to work under pressure with flexibility for off-hours schedules, including evenings or holidays as needed
• IATA Dangerous Goods certification and second-language fluency are strong assets

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business…