Logistics & Fulfillment Coordinator

STARK is seeking a Logistics & Fulfillment Coordinator to support our growing ecommerce operations. This role sits at the intersection of online order fulfillment, final‑mile delivery, and vendor management, ensuring every customer order moves seamlessly from purchase to doorstep while maintaining the elevated service standards expected of a luxury brand.

As STARK continues to expand its direct‑to‑consumer business, this individual will play a critical role in coordinating fulfillment operations across third‑party logistics partners, delivery vendors, and internal teams to ensure an exceptional customer experience from order placement through delivery.

• Coordinate day‑to‑day ecommerce fulfillment operations with third‑party logistics (3PL) warehouse partners, ensuring accurate order processing, inventory management, and on‑time shipment of customer orders.
• Manage final‑mile and white glove delivery scheduling, serving as the primary liaison between delivery vendors, clients, and internal Account Managers.
• Monitor orders throughout the fulfillment lifecycle—from purchase through delivery and maintain accurate records within ERP, OMS, and SharePoint systems.
• Hold delivery and labor vendors accountable to STARK's service and quality standards, escalating performance issues when necessary.
• Review and approve labor and delivery invoices against agreed‑upon pricing and process approvals through the online payment system.
• Serve as the primary point of contact for customer delivery inquiries, proactively troubleshooting issues and ensuring resolutions that reflect STARK's luxury service standards.
• Retrieve, organize, and maintain delivery documentation, site photos, and post‑installation records within SharePoint.
• Track key fulfillment and delivery performance metrics, including on‑time delivery, damage rates, and delivery confirmations.
• Partner with the 5‑Star Customer Experience and Claims teams to resolve escalated ecommerce order issues.
• Assist in identifying and implementing process improvements to support the continued growth and scalability of STARK's ecommerce operations.
• Perform other tasks and duties as assigned.

• Minimum of 3 years of experience in logistics, ecommerce operations, order fulfillment, supply chain coordination, or a related operations role.
• Experience working with ecommerce fulfillment processes, third‑party logistics (3PL) providers, and/or final‑mile or white glove delivery operations preferred.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook; experience with ERP, OMS, or warehouse management systems (WMS) is a plus.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across vendors, clients, and internal stakeholders.
• Ability to thrive in a fast‑paced environment with shifting priorities and changing business needs.
• Interest in luxury home furnishings, interior design, or high‑end retail is a plus.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefits
• Great Paid Time Off Policy
• 401(k) Match

With more than 80 years of industry expertise, STARK is the discerning designer’s go‑to source for luxurious custom carpet and rugs.

To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an…