E-Commerce Logistics & Warehouse Specialist - Eataly Corporate

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

We are seeking a detail-oriented and proactive E-commerce Logistics & Warehouse Specialist to join our team. This hybrid role will oversee the end-to-end logistics of our e-commerce operations, including order fulfillment, returns management, carrier coordination, and inventory control, while also supporting retail warehouse operations. The ideal candidate will ensure seamless collaboration between e-commerce and warehouse teams, maintaining accuracy, efficiency, and customer satisfaction.

Responsibilities:

• Monitor and track e-commerce orders from placement to delivery, ensuring timely fulfillment and resolving any delays or issues.
• Manage the entire returns process, including receiving, inspecting, restocking, and refund processing, while maintaining accurate records.
• Liaise with shipping carriers (e.g., Fed Ex, UPS, DHL) to negotiate rates, resolve delivery issues, and ensure compliance with shipping policies.
• Coordinate with suppliers and internal teams to ensure optimal stock levels for e-commerce, preventing stockouts or overstock situations.
• Verify and process invoices from carriers and suppliers, ensuring timely payments and resolving discrepancies.
• Track and report on KPIs such as order accuracy, delivery times, return rates, and carrier performance.
• Identify inefficiencies in e-commerce logistics workflows and propose/implement solutions to enhance productivity, reduce costs, or improve customer experience.
• Manage warehouse operations and coordinate B2B customer orders, while providing operational support to retail stores, ensuring timely fulfillment and effective communication across all channels.
• Monitor retail stock levels, conduct regular audits, and reconcile discrepancies between system records and physical inventory.
• Assist in receiving, storing, and organizing retail inventory, ensuring efficient space utilization and easy accessibility.
• Investigate and resolve inventory discrepancies (e.g., shortages, overages, or misplaced items) in collaboration with the Warehouse Manager.
• Coordinate transfers between warehouse locations or channels (e.g., retail to e-commerce) as needed.
• Participate in or lead cycle counting initiatives to maintain inventory accuracy.
• Work closely with the Supply Chain team to align e-commerce and warehouse operations with broader business goals.
• Communicate proactively with Customer Service to address logistics-related inquiries or complaints.
• Support Procurement and Finance teams with data and insights for demand planning and budgeting.

Required Experience:

• 2+ years in e-commerce logistics, warehouse operations, or inventory management.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Proficiency in WMS (Warehouse Management Systems), ERP software, and e-commerce platforms (e.g. Microsoft D365 and Shiphero)
• Strong attention to detail and ability to analyze data to identify trends or issues in inventory or logistics.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Excellent written and verbal communication skills to collaborate with internal teams and external partners.
• Proactive approach to resolving logistics or inventory discrepancies.

Preferred Experience:

• Experience working in a hybrid role (office + warehouse).
• Familiarity with 3PL (Third-Party Logistics) providers.
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