Senior Manager of Logistics

(MALIN+GOETZ) is a founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through  The brand is distributed internationally through high-end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5
* hotels, spas, and concept gyms.

The Senior Manager of Logistics reports to the Senior Director of Demand + Supply
Operations and oversees the daily operations within our Distribution and Service network including daily
throughput, inbound and outbound logistics and added value projects. This role supports cross-functionally
our Retail and Wholesale partners as well as ensures e-commerce productivity levels are met daily. Working cross-functionally with Product Development, this role ensures NPD milestones are met and potential risks are called out.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategically plan and manage domestic and international logistics and transportation.
• Manage quality, quantity, delivery times, transport costs, and efficiency across inbound and outbound shipments.
• Ensure shipments are processed accurately and appropriately; resolve any shipment problems arising or complaints.
• Meet cost, productivity, accuracy, and timeliness targets.
• Owns freight and distribution P&L.

• Manage stock levels and oversee warehouse inventory counts and reconciliations with 3PL partners and vendors.

• Manage multiple 3PL partners across multiple time zones and markets.
• Manage logistics partner contracts, SLAs, performance, and economics.
• Ensure outbound 3PL orders are completed within SLA with correct shelf-life requirements.
• Coordinate intercompany transfers for order placement to receipt at 3PL.
• Maintain metrics and analyze data to assess performance and implement improvements with 3PL partners and vendors.

• Own importer-of-record compliance in every market we import into, including customs brokers, bonds, ISF filings, entries, and duty payment.
• Own HTS classification, country-of-origin documentation, valuation, and duty rate accuracy.
• Maintain all import and product compliance documentation; keep audit-ready records and respond to any customs holds, exams, or inquiries.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in supply chain management, logistics, business, or a related field; or equivalent combination of education and experience.

• 7+ years of progressive experience in logistics, distribution, or supply chain operations, with at least 3 years in a senior or manager-level role.
• Hands-on experience owning importer-of-record compliance, including HTS…