Senior Director, Omnichannel Fulfillment

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

The Senior Director of Omnichannel Fulfillment is the business leader responsible for defining and executing the end-to-end fulfillment strategy across stores, distribution centers, digital channels, and third‑party partners. This role connects customer demand, merchandising and buying decisions, inventory deployment, and operational execution to deliver a seamless, profitable customer experience. The ideal candidate brings deep retail experience across inventory management, buying or merchandising, and store and supply chain operations, with a proven ability to translate commercial priorities into scalable fulfillment capabilities.

This senior business leadership role owns the omnichannel fulfillment roadmap, business requirements, operating model, and performance agenda. The Senior Director leads a team and influences leaders across Merchandising, Buying, Inventory Planning, Allocation, Stores, Distribution, Transportation, Digital, Product, Technology, Finance, and Customer Experience. The role reports to the Vice President of Supply Chain.

• Set the omnichannel fulfillment strategy: Define the multiyear vision, roadmap, and operating model for ship‑from‑store, buy online/pick up in store, curbside pickup, same‑day delivery, ship‑to‑home, drop ship, returns, expected delivery date and other customer delivery options.
• Connect commercial and operational priorities: Translate assortment, buying, promotional, and channel strategies into inventory positioning and fulfillment plans that balance customer promise, speed, availability, cost, and margin.
• Lead inventory optimization: Partner with Inventory Planning and Allocation to improve enterprise inventory visibility, location‑level availability, safety stock, order routing, rebalancing, and aged inventory productivity across stores and distribution centers.
• Own business performance: Establish goals, governance, and operating rhythms for order fill rate, on‑time shipment, on‑time delivery, cancellation rate, unit economics, inventory accuracy, labor productivity, capacity utilization, and customer satisfaction.
• Guide order orchestration: Define business rules and priorities for sourcing and routing orders based on inventory availability, customer promise, capacity, proximity, margin, and total fulfillment cost.
• Lead peak and event readiness: Coordinate demand scenarios, inventory deployment, staffing, capacity, carrier plans, and contingency actions for holiday, promotional, launch, and weather‑driven demand.
• Shape technology capabilities: Serve as the senior business owner for capabilities involving distributed order management, inventory visibility, warehouse and store fulfillment, forecasting, transportation, and customer communications.
• Build partnerships: Align senior leaders and external partners on priorities, investment cases, service commitments, and issue…