Senior Director, Production & Logistics

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.

The Senior Director, Production & Logistics leads end-to-end production and fulfillment for Twelve’s retail accounts, spanning finished products, packaging, and 3PL kitting and assembly programs. This role is accountable for delivering programs on time, within budget, and to client quality and retailer requirements, from production planning through final delivery and reconciliation.

As a strong, solutions-oriented business partner to Commercial, Creative, Sourcing, Compliance, and Finance, this leader connects operational decisions to client priorities and business results. The role anticipates challenges, recommends practical solutions, and balances speed, cost, quality, and service while developing the team and building scalable processes.

• Lead end-to-end production timelines across retail accounts, overseeing merchandise, private label products, and packaging through a network of domestic and international suppliers.
• Partner with Commercial and Development teams early on to assess manufacturability, cost, lead times, packaging, and fulfillment needs before commitments are finalized.
• Set integrated production plans covering specifications, samples and approvals, purchase orders, capacity, quality checkpoints, and delivery milestones; hold owners accountable across concurrent programs.
• Monitor factory and supplier performance with Sourcing and Asia regional teams; push for negotiated pricing, capacity, and lead times, and resolve delays with clear recovery plans.
• Partner with Compliance and QA/QC to ensure vendor performance with required testing, inspections, documentation, and corrective actions are complete before release.

• Lead 3PL programs from scope and costing through component receipt, kitting, packing, shipment, and final inventory and cost reconciliation.
• Define bills of materials, assembly instructions, approved kit samples, packaging specifications, labeling, quality checks, and acceptance criteria for each program.
• Validate component readiness, warehouse capacity, labor plans, and throughput against launch dates; manage shortages, substitutions, rework, and changes through documented approvals.
• Evaluate and onboard 3PL partners; establish service levels, pricing, capacity expectations, and performance reviews covering accuracy, quality, productivity, and delivery.
• Oversee component and finished-kit inventory controls, including receipts, usage, damage, cycle counts, reconciliation, and disposition of excess or obsolete stock.

• Oversee the management of inbound and outbound logistics across factories, 3PLs, warehouses, retailer distribution centers, and stores; balance freight cost, transit time, and delivery risk.
• Oversee carriers, freight forwarders and warehouse partners; ensure shipment documentation, tracking, and coordination of customs clearance with qualified partners.
• Ensure accurate PO/SO processing, inventory allocation, item and portal updates, invoicing handoffs and EDI/ASN execution with internal teams and service providers.
• Ensure enforcement of retailer routing guides, booking windows, carton and pallet labeling and delivery requirements; investigate chargebacks, support disputes and prevent recurrence.
• Pro…