Supplier Quality Specialist

Job Title:

Supplier Quality Specialist

Location:

New York, NY (Flatiron HQ) - 3 days onsite, 2 days remote

Reports To:

Supplier Success Manager

Tile Bar is an innovative industry leader transforming the tile, interiors, and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a detail-driven, collaborative supplier quality professional to help safeguard the quality of the products we bring to market and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Serve as the quality point of contact when the distribution center receiving team flags issues with incoming supplier shipments; review reported non-conformances, damage, and shortages against purchase orders and specifications, and determine disposition and next steps.
• Define and communicate supplier packaging and labeling requirements, and resolve packaging- or labeling-related issues escalated by the receiving team - driving supplier fixes so that cartons, crates, and pallets arrive correctly marked, labeled, and protected on future shipments.
• Ensure suppliers meet ISPM-15 phytosanitary requirements for wood packaging materials; address any ISPM-15 non-compliance identified at receipt or by customs, and coordinate with suppliers, freight forwarders, and customs brokers on resolution.
• Own the supplier claims process end to end - gathering inspection findings and photographic evidence from the receiving team, filing claims for defective, damaged, or short shipments, and tracking credits, replacements, and resolution to closure.
• Partner closely with the Purchasing team to communicate quality findings, support sourcing decisions, and drive supplier corrective and preventive actions (CAPA).
• Build and maintain supplier quality metrics, scorecards, KPIs, and dashboards; analyze trends in defects, damages, and claims to surface recurring issues and improvement opportunities.
• Contribute to the development and review of pricing models and total landed-cost analysis, factoring in defect rates, freight, duties, and claims history to inform supplier selection and negotiations.
• Extract and reconcile supplier and inventory data from company systems (Microsoft Dynamics GP, Sales Pad, and Netstock) to support quality review, reporting, and planning.
• Develop, document, and maintain inbound quality standards, acceptance criteria, and inspection guidance for the receiving team to apply at the dock.
• Collaborate cross-functionally with receiving/warehouse, logistics, merchandising, demand/supply planning, and customer service teams to resolve quality-related issues quickly.
• Communicate with domestic and international suppliers regarding specifications, quality expectations, and corrective actions.
• Maintain accurate, audit-ready records and documentation, and prepare regular reporting for Purchasing leadership.

The requirements listed below are representative of the qualifications necessary to perform the job.

• Bachelor's degree in Supply Chain, Business, Quality Management, Engineering, or a related field - or equivalent work experience.
• 2-4 years of experience in supplier/vendor quality, procurement, quality assurance, or inbound/receiving inspection, ideally with imported goods.
• Working knowledge of ISPM-15 / wood packaging material (WPM) requirements, import documentation, and packaging and labeling standards.
• Familiarity with the supplier and freight claims process for damage, shortages, and non-conformances.
• Understanding of pricing models, landed cost, and basic procurement cost analysis.
• Comfort building supplier metrics, scorecards, and dashboards in Microsoft Excel (and BI tools where available).
• Experience with an ERP / order-management system required; familiarity with Microsoft Dynamics GP and Sales Pad is a strong plus. Tile Bar is transitioning to Netstock for demand and supply planning, so exposure to Netstock or a similar demand/supply planning tool is an advantage.
• Strong attention to detail, with the ability to interpret inspection findings and partner effectively with distribution center receiving teams.
• Excellent written and verbal communication skills for engaging suppliers and…