Control Center Supervisor EX​/TS

Accurate Personnel is hiring immediately for a Control Center Supervisor to join our team in Islandia, New York. This individual will be responsible for overseeing and analyzing the end-to-end movement of goods from customer vendors to distribution centers. The ideal candidate will possess strong organizational and time-management skills with exceptional attention to detail, and more listed below.

• Starting at $66,300 – $70,000/year
• Excellent benefits package, including medical, dental, and vision
• Individual schedules are determined by volume and client needs. Weekend availability is required
• Located in Islandia, New York

• Develop and maintain a comprehensive log of store concerns and operational issues associated with the customer and distribution network
• Identify operational errors, process gaps, and Kaizen/continuous improvement opportunities that may impact customer service or operational performance
• Analyze large volumes of operational and supply chain data, including supplier production schedules, production reconciliation reports, shipment information, service levels, and capacity data
• Review underperforming areas within operations and identify contributing factors such as missed delivery times, transportation routes, warehouse capacity constraints, weather events, stocking program limitations, and other operational challenges
• Utilize existing technology and develop new analytical tools, including relational database management systems, to analyze information efficiently and improve decision-making
• Maintain an in-depth understanding of process flows and business challenges in order to identify root causes and recommend improvements that reduce costs, increase efficiency, and improve overall supply chain performance
• Participate in weekly and monthly Business and Operations Planning (B&OP) meetings with Logistics, Warehouse Operations, and Inventory Control leadership
• Provide recommendations to operational leaders based on data analysis, research, trends, and forecasting.
• Collaborate with cross-functional teams including Logistics, Warehouse Operations, Customer Operations, Inventory Control, and Project Management
• Communicate with vendors to address operational issues, resolve concerns, support negotiations, and develop productive working relationships
• Maintain regular communication with customer representatives regarding operational performance, service concerns, and ongoing issues
• Cross-reference and validate reports received through the customer portal
• Follow up with Distribution Center Managers (DCMs) regarding operational impacts, concerns, and corrective actions
• Review, compile, and publish the nationwide Discrepancy Monitoring Report every Tuesday by mid-day
• Review, compile, and publish the nationwide Service Level Report every Tuesday by mid-da
• Monitor weather events and other external conditions that may impact operations, transportation, inbound/outbound shipments, or customer deliveries
• Track operational events and provide timely updates and reporting to senior management
• Support inbound and outbound shipment forecasting and capacity planning to ensure appropriate resources and distribution capabilities
• Establish daily priorities, workloads, and operational plans for Control Center Store Support Specialists and Coordinators
• Hold team members accountable for deadlines, reporting accuracy, customer service, and operational expectations

• Strong organizational and time-management skills with exceptional attention to detail
• Ability to manage multiple priorities and consistently meet deadlines
• Strong leadership skills with the ability to hold self and others accountable for results
• Excellent analytical and…