Sr. Manager, Facilities & Security Operations

Description

Senior Manager, Facilities & Security Operations Affiliate-Wide (CWNY Region) Rochester NY / Buffalo NY / Syracuse NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY's mission, the Senior Manager, Facilities & Security Operations is responsible for the operational performance, maintenance, safety, physical security support, and long-term stewardship of all affiliate facilities across clinical, administrative, and program sites. The position oversees facility operations, maintenance, vendor and contractor management, capital projects, compliance support, emergency preparedness activities, and security-related facility systems and improvements across approximately 16 clinical, administrative, and program locations to ensure facilities remain safe, secure, compliant, functional, and welcoming for patients, staff, and visitors.

This role serves as a key partner to Health Services, Compliance, Quality & Risk Management, Information Technology, Finance, Human Resources, Security, and Operations leadership. The role supports an integrated approach to facility safety and security and serves as an extension of security operations, providing leadership, additional capacity, coordination, and operational support for security needs, incidents, projects, physical security infrastructure, emergency preparedness, and evolving organizational risks.

This is a working leadership position that combines hands-on facility operations, maintenance, repairs, and project execution with staff supervision, vendor management, compliance support, budgeting, and operational planning. The role is expected to maintain a significant field presence, with approximately 60% of responsibilities focused on facility operations, maintenance, repairs, and project execution and approximately 40% focused on leadership, planning, budgeting, compliance support, and administrative oversight.

Essential

Functions
1. Facilities Operations, Maintenance & Site Readiness (35%)

• Manages day-to-day facility operations across all affiliate locations, including maintenance, repairs, landscaping, environmental services, grounds, and facility improvements.
• Performs and oversees facility maintenance activities, repairs, and troubleshooting involving building systems, infrastructure, and general construction-related work.
• Assesses facility conditions and determines whether work should be completed internally or through outside vendors.
• Ensures building systems, including HVAC, plumbing, electrical, life safety, and facility infrastructure support operational and clinical needs.
• Conducts routine inspections and facility assessments to identify risks, deficiencies, maintenance needs, and improvement opportunities.
• Establishes facility maintenance, repair, and operational priorities based on risk, compliance requirements, operational impact, and available resources.
• Makes decisions regarding facility maintenance priorities, repair strategies, and resource allocation within approved budgets and organizational guidelines.
• Maintains safe, compliant, functional, and operationally ready facilities that support the delivery of health care and organizational services.
• Supports continuity of operations during planned and unplanned disruptions, emergencies, renovations, and facility projects.

2. Facilities & Security Operational Leadership (20%)

• Provides supervision, direction, coaching, accountability, and operational support to direct reports across Facilities & Security.
• Establishes priorities, assigns work, monitors completion, and ensures effective service delivery.
• Oversees work order…