Vice President, Client Service Management II

Overview

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We’re seeking a future team member for the role of Vice President, Client Service Management - IC4 to join our Client Services team. This role is located in Lake Mary, Florida.

• Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
• Provide key individuals at assigned clients with information related to BNY Mellon’s products and services across a broad array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.