Resident Manager

The Dermot Company, LP, is a fully integrated real estate enterprise with over 30 years of experience, over $5 billion in assets, and nearly 8,000 units under management. As a diversified firm, we develop, invest in, and manage luxury multi-family buildings in New York City and Florida. Dermot is committed to providing an outstanding residential experience for residents and attractive returns to investors.

The Dermot Company, a New York and Florida based real estate developer and operator, is seeking a Resident Manager who will be responsible for the facility management of the property and ensure a positive quality of life for all residents

This is a full-time position based in Manhattan, East Side.

• Partner with General Manager to ensure effective operation of the property; implement and manage programs to maximize revenue, control expenses, improve resident satisfaction and ensure that the property is neat, clean, and working at all times
• Manage a weekly meeting schedule with the General Manager to include a written agenda and minutes, to ensure there is open communication, all are on the same page, and that the needs of the business are covered and all open items, issues, concerns, etc. are discussed, followed up on and resolved in a timely manner
• Manage a weekly schedule for property inspections; the interior and exterior physical condition of the property, apartment homes, grounds, all mechanical equipment and systems to ensure all are neat, clean, and working
• Manage, daily, all work orders, turns, preventative maintenance, compliance, vendors, projects, supply purchasing and financials, associates, work orders, turns, etc.to ensure standards are consistently being met
• Manage all resident / building work orders for the property; including prioritization and delegation to assigned staff; manage parts and supply inventory to ensure company service standards are maintained. Evaluate and analyze service request trends
• Manage the apartment home turnover and preventive maintenance programs schedules to maximize the value to the community and ensure quality of work
• Assist the maintenance team with performing various hands-on maintenance repairs / tasks as needed
• Ensure appropriate risk mitigation procedures are implemented, including disaster response, safety training and required documentation is maintained
• Assist in the development of the annual maintenance operating budgets in accordance with established time frames and based on the needs of the community. Analyze budget variances and trends
• Assist in the development of an annual 5 Year Cap X Plan by identifying issues needed or anticipated to be needed as the building ages, for all projects, planned upgrades, renovations, etc. This will include scope of work, budgets, timelines, justifications, etc.
• Manage all vendors and vendor contracts to ensure they are performing to acceptable standards, billing is in line with hours worked and services provided, they are meeting expectations, and they are fulfilling their scope of work (as per the contract), for the services provided
• Oversee execution of the work of external maintenance vendors and internal maintenance service suppliers. Develop contract scopes of work, qualify vendors and review / level all bids
• Manage all maintenance associate duties including scheduling, work assignments, follow up and measuring performance, ensure standards are met, etc. Working with a 3rd party staffing vendor on associate performance, training and development, disciplinary actions, etc.
• Ensure associate engagement, and that clear expectations are set and communicated for all maintenance related job functions and that there is accountability for meeting expectations
• Implementation of all applicable Dermot policies and procedures
• Oversee and manage property management software systems (Yardi, Building Link, etc.), for all work orders, repairs, turns, purchasing, Incident or Accident Reports, inventory, asset tracking, etc. and pull weekly reports for the property to ensure all are up to date, followed up on, accurate and there are no pending items other than normal, day to day maintenance activities
• Promote safe work practices among on-site associates, vendors, residents, and visitors
• Oversee and manage all state and or local code compliance issues for the community including annual inspections, tests, certifications, permits, documentation, violations, etc. to ensure compliance
• Must be able to work any assigned shift, including weekends (shifts may change based on the needs of the business)
• Respond to all property emergencies after normal business hours and on weekends as needed
• Effectively communicate with the General Manager, residents, associates, the corporate team, etc. on all issues and follow up at the property to ensure all are on the same page consistently, and so that there are no surprises when it comes to the property operations
• Demonstrate all Maintenance Management Core Competencies, setting an example by modeling the…