Head of Operations; COO Track

About The Company

Auquan is a pioneering AI company transforming financial services by automating deep, complex knowledge work. Our intelligent AI agents help finance professionals eliminate tedious manual processes and make faster, smarter decisions. Backed by top-tier investors and trusted by 40% of the top 50 global financial firms, we’re at the forefront of autonomous agentic AI in finance.

With engineering and product teams growing across the US, UK, and India, we’re building an elite force of innovators ready to redefine what’s possible with AI and machine learning.

We are looking for a high-energy, hands-on Head of Operations (COO-track) based in London or NY to own the operational heartbeat of Auquan while building the foundations for long-term scale. This role blends people operations, financial oversight, strategic program management, and leadership enablement with exposure to board, investor, and CEO-level priorities.

The right candidate will not just keep the company running smoothly but will evolve into a strategic partner who drives company-wide alignment, builds operational muscle for growth.

• Manage PTO, equity grants, and company-wide policies, ensuring clarity and compliance.
• Organize team offsites, all-hands meetings, and initiatives to strengthen company culture.
• Oversee and manage benefit programs across all entities, including leading annual renewals, evaluating offerings, and ensuring competitive, compliant, and cost-effective employee benefits globally.
• Lead end-to-end recruitment efforts: sourcing, interviewing, coordinating offers, and onboarding.
• Serve as a point of contact for employee questions and maintain a positive employee experience.

• Oversee Google Workspace and other internal tools, ensuring smooth access and workflows.
• Build and maintain company-wide processes that help teams stay aligned and productive.
• Coordinate cross-functional initiatives and support leadership with project tracking and prioritization.
• Work across three time zones (US, UK, India), coordinating meetings and communication effectively.

• Own the company’s budgeting process in partnership with leadership.
• Track spend, manage expense reporting, and support investor reporting and financial forecasting.
• Liaise with external accountants, payroll providers, and legal partners to ensure compliance.

• Maintain the company risk register (legal, financial, operational).
• Oversee data governance and security (SOC-2, GDPR, Info Sec reviews) to meet client standards.
• Partner with counsel on contracts, fundraising, and corporate governance.

• Prepare materials for investors and board meetings—shaping not just updates but strategy discussions.
• Manage investor communications and help drive fundraising operations.

• Partner with functional leads (Sales, Eng, CS, Product) to set priorities, unblock bottlenecks, and run leadership offsites.
• Own org design and succession planning: structure teams, define reporting lines, coach managers.

• Act as strategy partner to the CEO: drive annual planning, test GTM and product strategy, and align teams.
• Step in for CEO in select investor or partner meetings.
• Lead due diligence and integration support for strategic partnerships and M&A opportunities.
• Design and execute crisis management frameworks (technical outages, customer escalations, PR issues).

• Shape internal communications, ensuring messaging is clear, consistent, and aligned with company values.
• Maintain and improve documentation of processes, policies, and operational guidelines.

• 6+ years of experience in operations, HR, finance, or business administration at a startup or high-growth company.
• Strong understanding of budgeting, forecasting, and basic accounting principles.
• Experience with hiring and recruiting, including building interview processes and collaborating with hiring managers.
• Ability to design and run company-wide operating rhythms (OKRs, leadership…